Senior Product Manager

Senior Product Manager, Ecosystem Onboarding and Growth - New York, NY or Miami, FL

Are you customer obsessed and passionate about building products and experiences that support the financial needs of a global population? How about offering up your technical skills in a business that is committed to moving money for better? If you are interested in joining a globally diverse organization where our high impact contributions are recognized and celebrated both by our customers and our leadership, allowing each of us to thrive, then it is time to join Western Union as a Senior Product Manager, Ecosystem Onboarding and Growth

Western Union powers your pursuit

As Senior Product Manager Ecosystem Onboarding and Growth, this role drives strategic expansion and operational excellence for digital banking products, focusing on boosting user adoption, revenue, and product performance. Responsibilities include leading cross-functional efforts to develop and optimize solutions, managing customer onboarding growth and customer across the product lifecycle. The position supports wallet products and embedded finance products

Role Responsibilities

Product Operations Leadership and Management: 

• Lead strategic initiatives to drive the expansion and growth of digital banking products.

• Develop and implement strategies to boost user adoption and increase revenue from product usage

• Optimize product performance through continuous improvement creating global blueprints and best practices

• Manage cross-functional teams to develop and enhance digital banking solutions.

• Provide product leadership across western union as the subject matter expert of what it take to growth and optimize our wallets and embedded finance products.

Product  Onboarding and Growth

• Oversee customer onboarding processes to ensure a seamless experience.

• Support customers throughout the product lifecycle, addressing their needs and concerns.

• Collaborate with stakeholders to align product strategies with business goals.

• Monitor market trends and competitor activities to identify growth opportunities.

• Conduct product performance reviews.

• Implement customer feedback loop.

• Stay updated with industry trends.

• Work with product development team ensuring quarterly builds and enhancements have the correct product priority and focus on those items that move the needle.  

Enhancement and Innovation Planning: 

• Identify opportunities for product enhancements that align with evolving customer needs and market trends. 

• Collaborate with product management to define requirements for new features, process improvements, and technological upgrades. 

• Drive continuous improvement initiatives, proactively anticipating operational risks and ensuring solutions are scalable and future-proof. 

• Foster a culture of innovation, encouraging the team to challenge the status quo and explore emerging payment and account technologies

Embedded Financial Services Growth

• Own the growth of embedded financial services products across digital and retail channels, including Ecosystems, wallet integrations and API-based offerings. 

• Work with partner banks, fintechs, and third-party vendors to ensure we position and lead with the correct product that meet our customers’ needs and serve at the right digital or retail moment.

Product Subject Matter Expert

• Build, mentor, and inspire a high-performing product delivery fitting into a culture of ownership, accountability, and excellence. 

• Establish clear goals, performance metrics, and development plans that foster professional growth and operational mastery. 

• Promote cross-functional collaboration, transparent communication, and a commitment to customer-centricity. 

Role Requirements

• Experience driving customer acquisition, retention, and engagement strategies with a focus on delivering exceptional user experiences

• Deep understanding of growing account-based products, payment and bank account-based products, credit services, and card-based wallets

• Proven experience in launching new products or features, including pricing, positioning, and market analysis

• Hands-on work with banking-as-a-service platforms, card issuing, and embedded finance providers

• Strong analytical, communication, and stakeholder management skills

• Familiarity with global regulatory environments and experience with operational scaling

• Track record of building and managing partnerships with fintechs, banks, or technology providers

• Strong understanding of payment technologies, APIs, and digital security best practices

• Ability to drive and manage change in fast-paced, evolving environments

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ 

Salary 

The base salary range is $130,000 - $170,000 per year, total on target compensation includes a base salary plus short-term and long-term incentives that align with individual and company performance. 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your United States – Specific Benefits Include 

• Flexible Time off   

• Medical, Dental and Life Insurance  

• Tuition Assistance Program  

• Parental Leave  

• One day volunteer time off  

• $0 Money Transfer Fee Discount Code – Quarterly  

• Recognition Program “Game Changers”  

• Employee Discount Program  

• Global Adoption Assistance  

• Global Scholarship Awards Program  

• 4% Western Union Contribution to 401K 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.   

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.