Financial Navigator
Confirmed live in the last 24 hours
Experience Level
Desired Skills
Customer Service
  • Associates Degree or Certificate from an accredited medical and billing school
  • 3+ years of healthcare front reception billing experience in a fast-paced, customer focused environment, Fertility clinic experience, a plus
  • Strong written and verbal communication skills & a team player
  • Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
  • Detail oriented with strong organizational skills
  • Exemplifies amazing customer service skills and professionalism
  • Experience in insurance verification of benefits and familiarity with medical terminology
  • Ensures that patients are well educated about the financial and insurance aspects of their care
  • Conduct patient consultations to review and answer questions related to financial policies and requirements
  • Provide self-pay pricing and review financial contracts
  • Review and approve loan payments from outside lending companies
  • Verify patient insurance benefits
  • Explain insurance coverage and treatment costs and identify the need for any pre-authorizations
  • Determine patient responsibility amounts and obtain payments in advance of the related procedure
  • Serve as a Patient Advocate for patients when patients have difficulty navigating with their insurance company
  • Patient follow-up to ensure payment of outstanding co-payments, balances, coinsurance, etc
  • Respond to patient calls/correspondence regarding billing questions, financial policies, claims submission
  • Manage assigned patients' financial matters throughout their treatment plan
  • Verify and post deposit and payment amounts
  • Customer service skills for interacting with patients regarding medical claims and payments
  • Research and resolve any discrepancies, denials, appeals, collections
  • Review patient bills for accuracy and completeness and obtain any missing information
  • Entry of appropriate ICD and CPT codes into practice management system for services rendered
  • Appropriate Claims submission for services rendered using appropriate insurance and employer protocol based on carrier integration
  • Prepare and process refund requests
  • Update patient accounts, including verification of insurance coverage and changes in patient information, with appropriate documentation
  • Respond to a high volume of telephone inquiries in a positive and professional manner, resolve and follow up on all issues within designated timeframes
  • Meet positional metrics and benchmarks
  • Maintain the highest degree of ethics when handling patient payments and bill processing
  • Follow all department standard operating procedures carefully and accurately
  • Other duties as assigned by the Director
  • Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
  • Maintain clear communication with the clinics about overall clinic operations
  • Other duties and projects as assigned
Desired Qualifications
  • A passion for women's health, fertility is a plus

501-1,000 employees

Company Overview
Kindbody operates a health and tech company intended to offer fertility services and treatments for the modern woman.
  • Paid vacation
  • Sick time
  • PTO to vote
  • Medical, dental, vision insurance (FSA & HSA options)
  • Company-paid life insurance
  • Short Term & Long Term Disability Options
  • Paid Parental Leave
  • 401(k) plans
  • Free Peloton membership
  • Monthyl guided meditation