Financial Navigator @ Kindbody

INACTIVE

Full-Time

Financial Navigator

Posted on 3/29/2023

Kindbody

501-1,000 employees

Comprehensive fertility and reproductive healthcare provider

Consumer Goods

Mid

Remote

Required Skills

Communications

Customer Service

Requirements

Associates Degree or Certificate from an accredited medical and billing school
3+ years of healthcare front reception billing experience in a fast-paced, customer focused environment, Fertility clinic experience, a plus
Strong written and verbal communication skills & a team player
Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
Detail oriented with strong organizational skills
Exemplifies amazing customer service skills and professionalism
Experience in insurance verification of benefits and familiarity with medical terminology

Responsibilities

Ensures that patients are well educated about the financial and insurance aspects of their care
Conduct patient consultations to review and answer questions related to financial policies and requirements
Provide self-pay pricing and review financial contracts
Review and approve loan payments from outside lending companies
Verify patient insurance benefits
Explain insurance coverage and treatment costs and identify the need for any pre-authorizations
Determine patient responsibility amounts and obtain payments in advance of the related procedure
Serve as a Patient Advocate for patients when patients have difficulty navigating with their insurance company
Patient follow-up to ensure payment of outstanding co-payments, balances, coinsurance, etc
Respond to patient calls/correspondence regarding billing questions, financial policies, claims submission
Manage assigned patients' financial matters throughout their treatment plan
Verify and post deposit and payment amounts
Customer service skills for interacting with patients regarding medical claims and payments
Research and resolve any discrepancies, denials, appeals, collections
Review patient bills for accuracy and completeness and obtain any missing information
Entry of appropriate ICD and CPT codes into practice management system for services rendered
Appropriate Claims submission for services rendered using appropriate insurance and employer protocol based on carrier integration
Prepare and process refund requests
Update patient accounts, including verification of insurance coverage and changes in patient information, with appropriate documentation
Respond to a high volume of telephone inquiries in a positive and professional manner, resolve and follow up on all issues within designated timeframes
Meet positional metrics and benchmarks
Maintain the highest degree of ethics when handling patient payments and bill processing
Follow all department standard operating procedures carefully and accurately
Other duties as assigned by the Director
Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
Maintain clear communication with the clinics about overall clinic operations
Other duties and projects as assigned

Desired Qualifications

A passion for women's health, fertility is a plus

About Kindbody

Kindbody is a leading fertility clinic network and family-building benefits provider for employers offering comprehensive virtual and in-person care.

Kindbody’s clinically managed program includes fertility assessments and education, fertility preservation, genetic testing, in vitro fertilization (IVF), donor and surrogacy services, and adoption, as well as physical, mental, and emotional support from preconception through postpartum. Kindbody is the trusted fertility benefits provider for more than 110 employers, covering more than 2.4 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of high-quality care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all.

Visit www.kindbody.com. and follow us on Instagram, Twitter, and Linkedin.

About the Role

As an experienced Financial Navigator reporting to our Financial Navigator Manager you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full time, remote.

Responsibilities

Ensures that patients are well educated about the financial and insurance aspects of their care
Conduct patient consultations to review and answer questions related to financial policies and requirements
Provide self-pay pricing and review financial contracts
Review and approve loan payments from outside lending companies
Verify patient insurance benefits
Explain insurance coverage and treatment costs and identify the need for any pre-authorizations
Determine patient responsibility amounts and obtain payments in advance of the related procedure
Serve as a Patient Advocate for patients when patients have difficulty navigating with their insurance company.
Patient follow-up to ensure payment of outstanding co-payments, balances, coinsurance, etc.
Respond to patient calls/correspondence regarding billing questions, financial policies, claims submission
Manage assigned patients’ financial matters throughout their treatment plan
Verify and post deposit and payment amounts.
Customer service skills for interacting with patients regarding medical claims and payments
Research and resolve any discrepancies, denials, appeals, collections
Review patient bills for accuracy and completeness and obtain any missing information
Entry of appropriate ICD and CPT codes into practice management system for services rendered
Appropriate Claims submission for services rendered using appropriate insurance and employer protocol based on carrier integration
Prepare and process refund requests
Update patient accounts, including verification of insurance coverage and changes in patient information, with appropriate documentation.
Respond to a high volume of telephone inquiries in a positive and professional manner, resolve and follow up on all issues within designated timeframes.
Meet positional metrics and benchmarks.
Maintain the highest degree of ethics when handling patient payments and bill processing
Follow all department standard operating procedures carefully and accurately
Other duties as assigned by the Director.

General Administrative Duties:

Manage inbound customer communication (phone, email & chat) and ensure all messages are answered in a timely fashion
Maintain clear communication with the clinics about overall clinic operations
Other duties and projects as assigned

Who You Are

Associates Degree or Certificate from an accredited medical and billing school.
3+ years of healthcare front reception billing experience in a fast-paced, customer focused environment, Fertility clinic experience, a plus
A passion for women’s health, fertility is a plus
Strong written and verbal communication skills & a team player
Willingness to be flexible, roll with the punches, multi-task and troubleshoot problems
Detail oriented with strong organizational skills
Exemplifies amazing customer service skills and professionalism
Experience in insurance verification of benefits and familiarity with medical terminology

Perks and Benefits

Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy. We are committed to providing a number of affordable and valuable health and wellness benefits to our employees, such as paid vacation and sick time; paid time off to vote; medical, dental and vision insurance; FSA + HSA options; Company-paid life insurance; Short Term + Long Term Disability options; Paid Parental Leave (up to 12 weeks fully paid dependent on years of service); 401k plans; free monthly guided meditation and two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed.

Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available. We are constantly reevaluating our benefits to ensure they meet the needs of our employees.

In an effort to protect our employees and our patients, Kindbody strongly encourages all employees to be fully vaccinated against Covid-19. However, some states are requiring that all healthcare workers be fully vaccinated. Candidates seeking employment at Kindbody in the following states will be required to be fully vaccinated against COVID-19 and provide proof of your COVID-19 vaccine prior to your start date of employment: California, Colorado, Illinois, New York, New Jersey and Washington. All other states are exempt from this requirement. If you cannot receive the COVID-19 vaccine because of a qualifying legal reason, you may request an exception to this requirement from the Company. As this is a remote position, the requirement would not apply.

Please note that Kindbody interview requests and job offers only originate from an @kindbody.com email address. Kindbody will also never ask for bank account information (including routing or account numbers), social security numbers, passwords or any other sensitive information to be delivered over email or phone. Always reference our career site, careersatkindbody, to see if the position that you are applying to is legitimate. If you receive a scam issue or a security issue involving Kindbody please notify us at [email protected].

Kindbody is an Equal Employment Opportunity employer. We strongly support the principles of equal employment opportunity in all of our employment and hiring policies and practices and believe that a more diverse and inclusive workplace will benefit our patients, care partners, and Kindbody employees. We administer our employment and hiring policies and practices without regard to race, color, religion, sex, gender, gender identity, gender expression, pregnancy, citizenship, national origin, ancestry, age, disability, medical condition, military service, military or veteran status, genetic information, creed, marital status, sexual orientation, or any other status protected by federal, state, or local law.

Kindbody

View

Website

View Company Profile

Kindbody stands out as a leading fertility clinic network and global family-building benefits provider, offering comprehensive reproductive care from preconception to menopause. With a team led by nationally recognized fertility experts like Dr. Bendikson, the company combines superior health outcomes with cost-effectiveness, making fertility care more accessible and affordable. As a trusted employee benefits solution for over 112 employers, Kindbody demonstrates its industry leadership and commitment to inclusivity in the workplace.

Company Stage

N/A

Total Funding

$279.7M

Headquarters

Brooklyn, New York

Founded

2018

Growth & Insights

Headcount

6 month growth

↑ 3%

1 year growth

↑ 15%

2 year growth

↑ 117%

Benefits

Paid vacation

Sick time

PTO to vote

Medical, dental, vision insurance (FSA & HSA options)

Company-paid life insurance

Short Term & Long Term Disability Options

Paid Parental Leave

401(k) plans

Free Peloton membership

Monthyl guided meditation

INACTIVE