Facebook pixel

Guide
Posted on 6/10/2022
INACTIVE
Locations
Northampton, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Sales
Requirements
  • Must be flexible regarding work schedule, including evenings, weekends, and holidays
  • 1 year in Retail or a related industry where customer service is critical
  • Constantly operating a computer and other office machinery
  • Strong attention to detail and ability to multitask and manage time effectively
  • Excellent communication and organizational skills
  • Ability to manage difficult situations and resolve in a timely and professional manner
  • Microsoft Office Suite proficient level
  • Age 21 or over (Required)
  • High School Diploma or equivalent (Required)
  • Valid Government-Issued Photo ID (Required)
  • Must be able to remain in a stationary position for prolonged periods during the shift
  • Ability to assist with lifting stock and materials
  • Occasionally positions self to retrieve product or material in the store throughout the duration of the shift
Responsibilities
  • Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport using established customer service model
  • Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration
  • Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records
  • Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS)
  • Maintain accurate records of all activities including customer records for all activities in accordance with the State of Florida Office of Compassionate Use and Florida Statues for a Medical Marijuana Treatment Center, as well as regulations set forth by local, state, and federal agencies
  • Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance
  • Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands
  • Maintain the cleanliness of the store on a daily
  • Are self-motivated; micro-managing isn't fun for anyone
  • Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
  • Can work fast and be flexible; our industry is always changing
  • Play nice with others; we collaborate with each other a lot
  • Think creatively; sometimes, the traditional solution isn't the best one
Parallel
Parallel Wireless designs and maintains cellular networks.
Company Overview
Parallel Wireless designs and maintains cellular networks.