TV Device Lab Technician

About FX Digital

FX Digital is a specialist Connected TV agency, providing a wide range of services, including Product Strategy, Design, Engineering, and Test Automation. We partner with global streaming brands such as Discovery+, BritBox, ATP Media, ITV, and Dyn.

Role Overview

FX Digital runs a device automation lab at the heart of our Quality Engineering practice, testing connected-TV (CTV) and streaming platforms for clients including major broadcasters and streaming providers. As the work grows, we are investing in a dedicated TV Device Lab Technician to own and develop the lab as we scale.

We're looking for a practical, organised and technically minded TV Device Lab Technician to join our Quality Engineering team and take ownership of our Device Testing Lab. You'll play an important role in ensuring our Connected TV applications perform reliably across a wide range of Smart TVs, streaming devices and operating systems.

Working closely with the Quality Engineering and wider FX teams, you'll be responsible for preparing and maintaining the device lab, configuring test equipment, executing test plans, diagnosing issues, and supporting the verification of new software and firmware releases.

This is a hands-on, technical role for someone who enjoys both the practical side — building, wiring, maintaining and troubleshooting real hardware — and the bigger picture of how a lab should run and grow. You will be the single owner of the space: keeping it organised, safe and reliable day to day, while bringing ideas for how we improve and expand it. You will also have the opportunity to help our partners set up labs of their own.

This role is ideal for someone who enjoys working hands-on with technology, gadgets, consumer electronics and connected devices, while staying up to date with the latest developments in TV and streaming platforms. It suits a natural tinkerer who likes understanding how things work, takes pride in a well-run environment, and wants to shape something as it scales rather than simply maintain it.

Responsibilities

Devices & hardware

• Set up and configure new devices as they come into the lab, ready for testing.
• Maintain existing devices — keeping them updated, working and available.
• Make up custom cables as needed and keep cabling neat, labelled and well managed.
• Diagnose and resolve hardware and connectivity issues, escalating where needed.

Lab operations & support

• Own the day-to-day running of the lab — keeping it organised, labelled and tidy.
• Handle support requests within the lab, prioritising and resolving them promptly.
• Field first-line questions about automation support, with the software engineers on hand to help on anything more involved.
• Maintain accurate records of devices and equipment so the lab is traceable and audit-ready.

Networking, monitoring & systems

• Manage the lab network, including UniFi configuration, to keep devices connected reliably.
• Manage the lab’s Home Assistant deployment, which we use to monitor and automate the lab environment.
• Monitor lab health - environmental conditions, network, device availability and infrastructure; and act on issues before they cause disruption.

Health & safety

• Take responsibility for health and safety within the lab, ensuring it is a safe place to work.
• Keep equipment, wiring and power managed safely, and address risks proactively.

Partner support

• Help our partners set up and configure labs of their own, on-site where required.
• Represent FX Digital professionally when working with partners.

Improvement & scaling

• Bring forward new ideas to improve how the lab works and what it can do.
• Help plan and deliver the lab’s growth as the volume and range of testing increases.

Skills & Experience

We're looking for someone with a combination of technical knowledge, practical skills, and a genuine enthusiasm for Connected TV technology.

Essential

• Good communicator, able to handle support requests and work alongside a technical team.
• Hands-on, practical and technically confident; comfortable setting up, wiring and troubleshooting hardware.
• A natural tinkerer who enjoys understanding how systems work and getting them working.
• Well-organised, with a strong instinct for keeping a shared environment tidy, labelled and reliable.
• Self-directed and able to own a space and its day-to-day running.
• Electronics skills or experience; a real advantage in this role.

Desirable

• Networking knowledge, including UniFi or similar managed network equipment.
• Confident making up and terminating custom cables.
• Experience with Home Assistant, or aptitude for this kind of monitoring and automation system.
• Familiarity with connected-TV, streaming or device-testing environments.
• Comfortable being around test automation and picking up enough to answer first-line questions.
• Health & safety awareness or relevant training.
• Willingness and ability to travel occasionally to partner sites.

Qualifications

Demonstrated mid-to-senior-level expertise. Typically gained through around 10 years of relevant professional experience or equivalent expertise.

About You

We're looking for someone who is:

• Passionate about and enjoys working hands-on with technology, gadgets and consumer devices.
• Naturally curious and enjoys investigating technical issues.
• Takes pride in keeping equipment and workspaces organised.
• Has excellent attention to detail.
• A strong team player with good communication skills.
• Communicates well and enjoys collaborating with others.
• Can manage multiple priorities while working independently.
• Enjoys learning about new devices and emerging technologies.

Why Join Us?

• Annual profit share distributed equally across all roles and departments.
• Pension contributions with Scottish Widows.
• Generous 35 days of annual leave, including bank holidays and Christmas office shutdown.
• Monthly one-on-one Sanctus mental health coaching session.
• Optional Vitality Health Insurance with discounted Apple Watch, cinema tickets, and Amazon Prime.
• Cycle-to-work scheme with up to 47% savings on a new bike.
• Flexi start time between 9am and 10am.
• Employee referral scheme.
• Regular appraisals for feedback and growth.
• Weekly dedicated training time for personal development.
• Collaborate with prestigious global brands in media, sports, and entertainment.
• We take great pride in our culture of acceptance, diversity and inclusion.
• Complete regular surveys to provide anonymous feedback on the business, leadership team and your role to ensure that we are doing everything we can to keep improving and making FX a great place to work.
• Join us at our monthly Show and Tell, where team members update us on what they’ve been working on.
• Get nominated for the monthly FX Factor by your peers and get recognised for your contribution to the business.
• Get a chance to earn a £20 voucher for high project NPS scores.
• MacBook Pro on your first day at FX.

If you’re passionate about this role and believe you can add value, we encourage you to apply, even if your background doesn’t match the job description exactly.

This is a full-time role based out of our office in Old Street, London. We can only consider applicants who are able to work 5 days per week from the office.