Full-Time
VIP Account Manager
Account Management
Posted on 6/3/2025
Crypto.com
5,001-10,000 employees
Cryptocurrency trading and wallet platform
No salary listed
Berlin, Germany
Hybrid
Hybrid role.
 Sales & Account Management |
|---|
- 4+ years of experience in client-facing roles such as account management, relationship management, sales, or customer success—ideally in crypto, fintech, trading, or financial services.
- Proven ability to manage high-value/HNW clients with exceptional service standards.
- Deep understanding of crypto markets and trader behaviors (or strong eagerness to learn quickly).
- Fluent in one or more languages relevant to your regional market; strong cultural awareness and appreciation required.
- Highly organized, data-driven, and performance-oriented.
- Confident communicator and trusted advisor with strong interpersonal skills.
- Ability to thrive in a dynamic, fast-paced, and compliance-conscious environment.
- Manage and grow a portfolio of high-value traders, acting as the main point of contact and advocate for each client.
- Deliver concierge-level support and guidance, offering proactive outreach and rapid response to client needs.
- Provide personalized insights, market intelligence, and platform tips to drive engagement and deepen client loyalty.
- Identify and execute on cross-sell and upsell opportunities that align with client needs and behaviors.
- Monitor client usage and AUM to uncover growth opportunities and retention risks.
- Drive product adoption and trading frequency by surfacing relevant features and tools.
- Track client satisfaction through NPS and qualitative feedback loops, driving continuous improvement in service delivery.
- Work closely with Product, Marketing, Risk, and Compliance to deliver a seamless client experience and elevate the voice of the customer internally.
- Help grow the business through referrals, network expansion, and deep relationship-building.
Crypto.com operates a digital finance platform that enables trading and managing cryptocurrencies, and also offers card issuance and other financial products for individuals and institutions. It works by providing a crypto trading platform, a wallet-like experience, and card services, supported by fees from trades and premium products, with additional revenue from card issuance and related services. The company differentiates itself through a strong emphasis on regulatory compliance, security, and privacy certifications, aiming to handle large user volumes and deliver a trusted, secure user experience. Its goal is to accelerate the adoption of cryptocurrency and place Cryptocurrency in Every Wallet, building a fairer and more inclusive digital ecosystem.
Company Size
5,001-10,000
Company Stage
Series A
Total Funding
$53.7M
Headquarters
Central and Western District, Hong Kong
Founded
2016
Simplify's Take
What believers are saying
- Level-Up subscription with tiered rewards drives recurring revenue and customer lifetime value.
- AI.com domain launch enables personal AI agent for trading, messaging, and app integration.
- Travel booking integration with up to 35% CRO cashback expands non-trading revenue streams.
What critics are saying
- $70 million AI.com domain purchase diverts capital with unproven revenue generation timeline.
- 12% March 2026 workforce reduction lacks evidence of AI productivity gains or margin improvement.
- SEC or Department of Labor regulatory action eliminates crypto IRA revenue stream entirely.
What makes Crypto.com unique
- 100 million users with $750 billion 2025 trading volume establishes market-leading scale.
- Crypto-native IRAs and mixed-asset retirement accounts unlock institutional and retail wealth management.
- CFTC-regulated OG prediction market with 40x weekly growth differentiates from unregulated competitors.
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Benefits
Competitive compensation package.
Huge responsibilities from Day 1: Be the owner of your own learning curve. The possibilities are limitless and depend on you
International company and team
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 1%2 year growth
↑ 3%Crypto.com has launched its "Level-Up" subscription programme, targeting users aged 25 to 45 interested in cryptocurrency and digital finance. The platform offers a 30-day free trial to explore the programme's features. The Level-Up programme provides high-yield accounts, cashback on spending, complimentary Netflix and Spotify subscriptions, airport lounge access, stock and ETF transfer bonuses, and commission-free trading. Benefits vary by region and tier eligibility, with yields and cashback rates subject to market conditions. Founded in 2016, Crypto.com serves millions of users worldwide. The platform aims to accelerate cryptocurrency adoption through its "Cryptocurrency in Every Wallet" vision, focusing on accessibility for users regardless of experience level. The programme targets both existing crypto users and newcomers seeking an all-in-one financial solution.
Several crypto firms are cutting jobs while citing artificial intelligence as the primary reason, though questions remain about whether AI is genuinely replacing workers or simply providing cover for routine headcount reductions. Crypto.com announced on Thursday it had cut 12% of its workforce, with CEO Kris Marszalek saying the company is "integrating enterprise-wide AI". The Singapore-based exchange joins over half a dozen crypto firms making similar cuts this year, including Gemini, Messari and Optimism Labs. However, research from Oxford Economics in January suggested firms aren't replacing workers with AI on a significant scale. Some companies, including fintech firm Block, have reportedly rehired staff they initially thought AI could replace, indicating the technology may not yet be mature enough for mass replacement.
Amazon CEO Andy Jassy has indicated that AI-driven efficiency gains will reduce the retail giant's workforce in coming years, though the company maintains recent mass layoffs were driven by cultural transformation rather than AI adoption. In January memos viewed by Business Insider, Amazon executives stated their ambition to operate as "the world's largest startup", requiring "a culture of ownership, speed, and experimentation". An Amazon spokesperson confirmed October cuts were not AI-driven. However, senior vice president Beth Galetti referenced AI's impact in a blog post about the layoffs, calling this generation of AI "the most transformative technology we've seen since the internet". A MIT study found AI can already replace 11.7% of the US labour market, whilst the World Economic Forum predicts 41% of companies globally will reduce workforces due to AI over five years.
Two major cryptocurrency companies have announced layoffs within two days amid market turbulence. Algorand Foundation cut 25% of its workforce on 18 March, citing uncertain macro conditions and the broader crypto market downturn. The layer-1 blockchain network said the restructuring creates more sustainable alignment with long-term priorities. Crypto.com followed on 19 March, laying off approximately 12% of staff as part of AI integration efforts. Founder Kris Marszalek said companies failing to immediately integrate AI at enterprise level will fail, and departing roles don't adapt to the new environment. The Singapore-based exchange, with 100 million registered accounts and $750 billion in 2025 trading volume, is providing transition support for affected employees. Both cuts reflect ongoing consolidation across the cryptocurrency industry.
Crypto exchange Crypto.com is cutting approximately 12% of its workforce as it adapts its business operations to incorporate artificial intelligence capabilities. The company cited the need to restructure in response to advancing AI technology as the primary reason for the redundancies.