Help empower our global customers to connect to culture through their passions.
About the team
Playing on the global Dream Team. Our Operations and Supply Chain team span the world in our Authentication Centers in the United States, Canada, the United Kingdom, the Netherlands, Hong Kong - China, Japan, South Korea, and Australia. This distributed team delivers on our brand promise of trusted authentic and high-quality merchandise across many growing product categories for our valued customers. In addition to delivering these customer experiences, our Team Members embody and represent the current culture.
Our support teams are building an elite tech-driven supply chain across the fields of Forecasting, Planning, Network Modeling, Transportation, Operational Excellence in Environmental Health & Safety, Sustainability, Quality, Continuous Improvement, Analytics, Industrial Engineering, Automation, Robotics, and operations. We seek to shape the future of commerce with our tech-driven supply chain. We are driving innovation and customer-centric supply chain solutions for our dynamic business model. If you want to help shape the future of commerce, come join us at StockX.
About the role
The Systems Administrator will be responsible for maintaining the Warehouse Management System (WMS) and supporting all aspects of operations using existing WMS knowledge to help drive an efficient operation as well as overcoming any system hurdles. The administrator will play a large role in the design phase of WMS, participate in training sessions as well as play an active role during implementation by specifically transferring the necessary system knowledge to the rest of the operations team and end-users.
As a WMS Administrator, you will be an integral member of an exciting, hyper growth company as we continue to expand our service globally. If you enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you.
What you’ll do
- Monitor the daily business operations, specifically as it relates to the WMS to ensure the correct procedures are being followed
- Monitor all touch points between the different systems and troubleshoot all issues
- Responsible for on-going maintenance, troubleshooting and configuration of the WMS post-implementation
- Provide first-level internal support:
- Resolving day to day user issues
- Documenting and logging all support issues
- Acting as a single point of contact to the support desk
- Assist the support team in testing & deploying patches
- Work cross-functionally to effectively communicate and solve WMS issues
- Maintain the production environment and configure the system to meet changing business requirements including the introduction of new sections within the warehouse
- Capability to generate and modify reports on an ODBC compliant tool (Crystal, Excel, etc.)
- Continuously administer end user training to enhance existing employee skills as well as new employees
- Maintain and update the user manuals
- Test new functionality as they are being introduced in the testing/training. environment and support the end users when they are ported to production
About you
- Minimum of 5 years professional experience with a minimum of 3 years working directly with a WMS
- Bachelor’s Degree in Supply Chain, Industrial Engineering, Business, or related field a plus
- Experience implementing, using, or maintaining a WMS with RF functionality is a plus
- Strong analytical skills with the ability to quickly react to issues arising from within the operations
- Basic familiarity with SQL required
About Us
StockX is the premier current culture platform for buying and selling authentic, new, sought-after products. Our powerful marketplace connects buyers and sellers for sneakers, apparel, accessories, electronics, collectibles and trading cards around the world. We provide millions of global customers with unprecedented access and market visibility powered by real-time data, allowing them to transact based on true market value. Launched in 2016 in Detroit, Michigan, StockX now employs more than 1,500 people in offices and authentication centers in 11 countries.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.
