Tier 1 Support Analyst
Posted on 4/3/2024
Syndigo

501-1,000 employees

Integrated platform for managing omnichannel commerce content
Company Overview
Syndigo stands out as a leader in the commerce ecosystem, offering a unique Active Content Engine that enables seamless data and content flow, thereby driving real-time value for retailers, brands, and distributors. The company's comprehensive omnichannel capabilities across the content lifecycle empower clients to make smarter decisions, accelerate sales, and control all content and data flows at every point. With Syndigo's continuous optimization and the largest global two-sided network, clients can effectively manage content, drive sales, and harness exponential data growth, setting Syndigo apart in the modern commerce industry.
AI & Machine Learning
Consumer Goods
Data & Analytics

Company Stage

Series A

Total Funding

$74M

Founded

1973

Headquarters

Chicago, Illinois

Growth & Insights
Headcount

6 month growth

0%

1 year growth

4%

2 year growth

-1%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Customer Success & Support
Customer Education & Training
Customer Experience
Customer Support
Requirements
  • 1-2 years of experience in customer service or a related field (preferred)
  • Excellent communication skills, both verbal and written
  • Ability to work independently and as part of a team
  • Excellent problem-solving and critical-thinking skills
  • Ability to empathize with customers and convey confidence
  • Works with a sense of urgency with the ability to prioritize individual tasks
  • Proficient in Microsoft Office and other basic computer skills
  • Knowledge of basic technical terminology preferred
Responsibilities
  • Answering inbound calls and emails from customers as well as responding in a timely and professional manner
  • Managing day-to-day work
  • Maintaining knowledge of products and services to provide accurate information to customers
  • Fully addressing client’s questions/issues to ensure they have what they need
  • Using opportunities to assist and educate customers on important features and processes
  • Escalating issues to Tier 2 support teams when necessary
  • Meeting or exceeding performance metrics, such as response time, resolution time, and customer satisfaction ratings
  • Troubleshooting technical issues and providing solutions to customers
  • Maintaining a positive and professional attitude with all clients and teammates