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Senior User Researcher
Posted on 7/25/2022
New York, NY, USA
Experience Level
Desired Skills
  • 4+ years of experience designing and conducting end-to-end user research (from scoping and recruitment through insights share out) as part of cross-functional teams
  • Experience with a wide range of qualitative research methodologies and proven ability to execute the right method to get the needed result. Bonus: experience designing and conducting mixed-methods research studies
  • Experience translating research findings into actionable recommendations and narratives that impact product decisions
  • Excellent communication, collaboration and organizational skills
  • Clarity to break down complex problems into simple questions
  • Degree in Human Factors, Human Computer Interaction, Psychology, Anthropology, or related discipline, or comparable experience
  • Select and communicate the appropriate method (or mixed-methods) to answer product team and leadership questions and drive all stages of User Research
  • Collaborate with Designers, Product Managers, and Engineers to identify high-impact work, prioritize research needs and ensure findings land within the organization
  • Conduct research that varies in approach, scope, and timeframe across multiple work streams
  • Compile and present findings in actionable and compelling ways to deepen understanding of the user experience, drive product improvements and inform product strategy
  • Empower Product Designers and Product Managers to learn and apply user research skills by providing support and coaching
  • Understand and incorporate complex regulatory, business, and technical requirements
  • Contribute to the development/building of CLEAR's user research practice and infrastructure

1,001-5,000 employees

Company Overview
Clearbanc provides growth capital for web-enabled businesses through its 20-minute term sheet.
  • Food and beverage
  • Unlimited PTO
  • Comprehensive benefits
  • Continued education
  • CLEAR membership
  • Diversity and Inclusion counsel
  • Sprint demos and hackathons
  • Innovation guild
  • On-site gym
Company Values
  • Embrace change - Our growth requires that we EMBRACE CHANGE. We pivot to overcome roadblocks and we are transparent on why decisions are made.
  • Own it - CLEAR is an organization of doers. We OWN IT by solving problems even if they 'aren't ours to solve' and commit to seeing them all the way through.
  • Our great people - From our ambassadors in the field, to our corporate team members, OUR GREAT PEOPLE are at the heart of all that we do. And because we believe that great people know other great people, we offer generous referral incentives.
  • Obsessed with member experience - We are OBSESSED WITH MEMBER EXPERIENCE. Our members include our corporate business partners as well as our internal and external customers. We love hearing from our members so that we can continuously improve and come back better for them every day.
  • Speak up - We believe in challenging fearlessly and embracing the brutal truth. We SPEAK UP by displaying honesty to our customers, our team members, and ourselves.
  • Indefatigable - If the word 'No' simply means 'Not yet' then you may be ready to join the INDEFATIGABLE. To be indefatigable is to tirelessly pursue your goals with passion.
  • Bias for action - Making no decision is worse than making the wrong one. We encourage our team members to have a BIAS FOR ACTION, using data to make calculated decisions. We have confidence in our decisions and learn from our mistakes.