Inflight Crew Manager

About Us

Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection, Endeavor operates 141 regional jets on 750 daily flights to 122 destinations in the United States, Canada, and the Caribbean.

Headquartered in Minneapolis, Minn., Endeavor has hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network.

Our Culture

We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

Overview

The Inflight Services Crew Manager provides local base and concourse leadership to Endeavor Air Flight Attendants while supporting the daily efficient operation of the crew base. The Inflight Services Crew Manager will influence and maintain a positive employee culture at the base consistent with the culture at Endeavor Air.

Responsibilities

• Safety

  • Safety first, always.
  • Promote and reinforce a proactive safety culture.
  • Identify, intervene, and report safety concerns to support employees and Endeavor’s safety culture.
    • OJI’s, reasonable suspicion, etc.

  Our Operations: Operational Performance/Compliance

  • Ensure Flight Attendants’ qualifications with regard to regulatory requirements.
  • Maintain knowledge of: Company Policy, Flight Attendant Manual (FAM), FAA Regulations, and Collective Bargaining Agreements.
  • Strategize and track team operational performance metrics with regard to dependability, work performance, attendance, delays, and customer service scores.
  • Ensure Flight Attendants report operational situations and events accurately and timely, including delays, flight incident reports, etc.
  • Evaluate Flight Attendant on-board performance for regulatory compliance and customer service satisfaction during inflight operations.
  • Support Flight Attendants and provide resources to assist with day-to-day requests, such as uniforms, payroll, EDV Intranet, SkyPros, jury duty, leaves, etc.
  • Perform Manager on Duty responsibilities on a rotating basis; requires availability by phone 24/7 while on duty to handle Flight Attendant emergencies and assist with operational events.
  • Facilitate drug/alcohol testing in collaboration with administrative staff and Base Managers.

  Our People/Brand: Employee performance management

  • Engage in employee recognition and Endeavor rewards programs.
  • Assist Base Manager with coordinating employee events.
  • Build relationships and interact with Flight Attendants by being present on the concourse and in the crew room.
  • Inspire Flight Attendants and model behavior to achieve customer satisfaction, on-time performance, safety, and completion factor goals outlined in the Operational Performance Recognition (OPR) scorecards.
  • Supervise and assess Flight Attendants by providing feedback, support, coaching, and/or course correction.
  • Participate in investigations and interviews as needed, in cases where violations of company policy or federal regulations are alleged.
  • Responsible for conflict management, documenting, performance management, and coaching.
  • Conduct investigations and interviews, collaborate with Base Manager on findings, and provide input during discussions concerning outcomes.
  • Provide guidance and support for probationary Flight Attendants and follow established probationary program requirements.

  Communication

  • Foster consistent Flight Attendant communication and follow up.
  • Relay company and departmental information to Flight Attendants.
  • Establish and maintain effective communication and interaction with union representatives.

Other Duties

• Provide support and be back up as necessary for Administrative Assistant.
• Additional duties as assigned.

Supervisory Responsibilities

• Flight Attendants at assigned base location.

Competencies Required

• Ethics and Values - Serves as a champion to employees and projects that are beneficial to the company. Displays courage and willingness to take an unpopular stance to make positive long-term progress for individuals and the organization.
• Knows Our Business - Looks for way to improve our success operationally and through people. Understands how all aspects of the business operate in a systemic way. Technically and professionally skilled to do the job at a high level of accomplishment.
• Builds Trust and Decision Making - Models honesty and open communications in large group meetings. Responds to challenge in a positive way – seeing it as a way to learn new perspectives and perhaps improve the organization.
• Drive for Results by Inspiring Others - Builds passion and enthusiasm for the organization’s mission. Identifies measurements that will drive long term positive results, and shares the rationale, thus engaging the organization.
• Know Your Team and Leading People - Inspires organization to build effective work relationships that are based on strengths and focused on achieving organizational goals, understanding, and utilizing each team member’s interests and development goals. As a leader, proactively sees opportunities for talented and diverse staff to work with upper leadership to promote development and results.

Qualifications

• Bachelor’s degree or a combination of education and related experience.
• 2 years of experience providing work direction in a leadership/supervisory role, including motivating, mentoring, and building positive relationships with employees.
• 3 years of experience in airline operations, in-flight, flight operations or similar field preferred.
• Ability to achieve Flight Attendant qualification and certification upon request
• Reliable and self-motivated.
• Analytical, interpretive, and organizational skills.
• Ability to meet deadlines efficiently and effectively.
• Strong written and verbal communication skills.
• Positive interpersonal skills, and ability to work with all levels of the organization.
• Must possess a valid driver's license and be insurable under company insurance coverage, position requires use of company vehicle(s).
• PC proficient in Microsoft Office software, specifically Word, Excel, Outlook.
• Knowledge of Federal Aviation Regulations and Employee Contract Administration preferred.
• Ability to work a flexible schedule including nights, weekends, and holidays, as required.

Work Environment & Physical Demands

• This position requires the ability to work in multiple environments, office setting, airport operation, and travelling in an aircraft under pressurized conditions. Airport gate and ramp conditions may be noisy and requires an awareness of surroundings to prevent slips, falls, etc., in and around maintenance/airline equipment.
• Some repetitive motion such as typing and phone work.
• Position requires some physical exertion such as pulling, pushing, reaching, bending, standing, walking and light lifting of boxes, bags, and electronic equipment not in excess of 45 lbs.
• Can involve long periods of sitting and walking.
• Up to 10% travel.

What We Offer

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

• Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options

FLSA Status

Salary

Minimum Position Pay Range

USD $65,000.00/Yr.

Maximum Position Pay Range

USD $75,000.00/Yr.

New York City 30% Cost of Living Adjustment (COLA) Eligible

Yes