Psychosocial Services Supervisor

Salary Range: 71763 to 89703 (Currency: USD) (Pay period: per-year-salary)

Essential Functions

• Staffs a small caseload of critical referrals in office where the supervisor is located.
• Oversees daily management and operations of 2-3 field offices (grouped regionally or by commonalities of programming, reporting laws, etc.).
• Ensures Social Services Coordinators (SSCs) adhere to policies and procedures.
• Provides weekly reflective supervision to Social Service Coordinators and meet monthly with Managing Attorney at field offices.
• Develops a framework for new supervision structure to support implementation across other offices.
• Provides therapeutic support and crisis management with the legal team.
• Coordinates Crisis Planning and protocols as part of the agency-wide implementation.
• Supervises MSW interns housed in field office where supervisor is located.
• Monitors, reviews, and makes recommendations for in-house therapeutic activities, resource fairs and preventive programming.
• Completes reports to meet both internal and external program requirements in a timely manner.
• KIND will evaluate proven local practices and institutionalize and share them across all of KIND’s offices.
• Develops a consistent, high-quality approach to supervision, and expansion of in-house programming.
• Supports assigned offices’ therapeutic programming and specific initiatives around client support.

Qualifications and Requirements

• Master’s degree in social work or advanced degree in a related field, preferably in social work, counseling, or related specialty (LMSW, LCSW, LPC, LMHC).
• Advanced fluency in English and Spanish, spoken and written, is required (for direct communication with the children we serve and their caregivers, the majority of whom are Spanish speaking).
• Licensure (or able to obtain licensure within six months of hire), SIFI certification, and experience supervising MSW interns
• Minimum 5 years of experience working with immigrant populations, unaccompanied minors, at-risk youth, or young children (depending on the location).
• Minimum of 2 years of experience in a supervisory role in social services or non-profit organizations.
• Experience providing guidance and crisis management and direct oversight of administrative and clinical supervision and staff performance evaluation.
• Advanced skills in Microsoft Suite including Outlook, Excel (including formula function), and Teams; competence with technology-related items including audio-video set-up and execution.
• Demonstrated commitment to improving and/or understanding issues impacting immigrants in the U.S.; preferred experience working with trauma survivors.
• Ability to work independently, anticipate needs, and take initiative in a high volume, fast-paced environment.
• Experience supervising interns and volunteers; highly skilled at conducting outreach and managing external partnerships.
• Experience in data entry and/or data management; experience in case and document database navigation such as ShareFile and Legal Server, including running and interpreting reports.
• Ability to handle tech-related responsibilities including management of digital calendars and video conferencing.
• Experience working with multidisciplinary or interdisciplinary teams.
• Ability to travel as assigned.
• Ability to work within an office environment, have regular interaction via telephone, teleconference, IM and email with KIND’s team and have in-person meetings with clients. 
• Excellent written and oral communication skills in English. 
• Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
• Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate.
• Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment.
• Committed to practicing and supporting wellbeing and a work-home life balance. 
• Experience working and communicating in a remote environment preferred but not required.