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Blended Care
Implementation Associate II
Posted on 8/5/2022
INACTIVE
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Excel/Numbers/Sheets
Requirements
  • 2+ years of experience leading communications/operations initiatives in a in a fast-paced and/or startup environment
  • Exceptional communication skills with experience synthesizing and sharing key information with a broad range of stakeholders
  • Demonstrated ability to solve problems proactively and work successfully on cross-functional teams as both a team player and autonomous project contributor
  • Detail-oriented with the ability to prioritize and balance competing priorities in a dynamic and constantly evolving work environment
  • Experience with data analysis and developing reporting tools (Google Sheets/Excel)
  • Familiarity with CRM, LMS and/or ticketing systems
  • Proven commitment and passion for Diversity, Equity, Inclusion and Belonging (DEIB) work and experience integrating a DEIB perspective into operational projects and strategic initiatives
  • Passion for mental health and changing the healthcare landscape
Responsibilities
  • Support all new product/program implementations, including updating internal and external documentation, communicating programmatic changes with clinical teams and supporting training efforts, as needed
  • Measure and monitor the success of implementation efforts and process updates
  • Synthesize key learnings from new feature releases to inform care platform improvements
  • Own cross-functional coordination with technical and clinical operations teams when there are care platform issues
  • Coordinate with cross-functional stakeholders to improve and align processes across our Blended Care programs
  • Play an integral team role in defining the implementation playbooks for Lyra's Blended Care programs
  • We are deeply invested in building a diverse operations team to best support our diverse provider team and client populations
Lyra Health

1,001-5,000 employees

Company Overview
Lyra helps companies improve access to effective, high-quality mental health care for their employees.
Benefits
  • Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
  • Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical
  • Financial rewards - Generous compensation, 401k, and equity options
  • Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays
  • Tech stipend - Monthly stipend to spend on technology needs
  • Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind
Company Values
  • Tackle hard problems
  • Show your cards
  • Put clients first
  • Listen harder
  • Follow the science
  • Look inwards
  • Mind yourself