Assets Protection Team Leader

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT ASSETS PROTECTION 

Assets Protection (AP)teams function to keep our guests, team and brand secure and lead through crisis events. They protect profitable sales by mitigating shortage risks, preventing, theft and fraud to ensure product is available for our guest. They also build relationships inside and outside of Target including store leaders and public safety officials, inclusive of law enforcement.

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of an Assets Protection Team Leader can provide you with theskills and experience of:

• Leading asecurity culture, including crisis response, a strong safety environment and crowd management planning, providing support to both guests and team members

• Implementingdaily/weekly Assets Protection workload priorities to support business priorities and deliver on goals

• Responding to external and internal theft incidents and preventing future theft

• Implementingstrategic resolutions of external theft and fraud and apprehendingindividuals attempting to cause a loss, in accordance with Target policy and leadership’s guidance

• Partnering, educating and supporting store business leaders on operational shortage priorities

• Leading a team of hourly team members; including leveraging skills in interviewing, developing, evaluating and retaining talent

As an Assets Protection Team Leader, no two days are ever the same, but a typical day most likely willinclude the following responsibilities:

• Support total store sales and increase profitability by ensuring products are in stock and available to our guests. Welcome and engage guests at the front of the store and on the salesfloor.

• Influence and validate physical security and safety processes;participate in store response and emergency crisis situations;create security plans for in-store events.

• Support your leaderineducating teams on emergency preparedness and physical security procedures.

• Develop, coach and lead your team members to elevate their skills and expertise, per direction from your leader.

• Anticipate staffing needs and support yourleader to effectively talent planaround a culture of accountability through clear expectations and performance management.

• Identify theft and shortage trends in your store.

• Identify shortage risks in keyareas and support your leaderand leaders across the store to develop tactics that will reduce shortage and drive profitable sales.

• Work a schedule that aligns to guest and business needs based on security and theft patterns (this includes early morning/overnight shifts, evening and weekends).

• Develop teamschedules and adjust based on security and theft trends with leader validation.

• Ownthe prevention(inclusive of merchandise protection budgeting), identification and resolution of external theft incidents. Resolve theft using good judgement and conducting apprehensions while adhering to policy and procedures.

• Initiate, investigate and resolveinternal investigationsas directed by AP leaderin your market and/or your leader.

• Educate store leadership on merchandise protection best practice and audit execution in partnership with key partners.

• Implement and follow up on any operational changes asdirected by your leader.

• Support your leader to educate and support store teams on operational shortage priorities.

• Order merchandise protection devices as needed to support the minimum standards for your store. Review and manage the allocated budget and adhere to the guidance in the Merchandise Protection Best Practice on Workbench.

• CommunicateAP priorities to the team, peers and leadership.

• Build a relationship of trust and accountability with your leader andStore Director.

• Maintain relationships inside and outside Target, including district and store leaders and law enforcement. 

• Ensure our teams and tactics maintain Target’s reputation. 

• Collaborate with retail organization partners to analyze industry trends and enhance security for guests and team members. 

• Evaluate and recommend candidates for open positions and develop a guest-centric team.

• Supportteam onboarding and learning, and close knowledge and skill gaps through training and experience.

• Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment.

• Hold team members accountable to expectations set by your leader.

• Maintain all required training.

• Serveas first responder for in-store safety incidents (e.g., security, weather, etc.), executing Target's procedures and best practices.

• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences

• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards in partnership with store leaders, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately. 

• Execute safety program management routines such as Monthly Safety Meetings/Observations.

• Participate in legal proceedings as necessary to represent Target’s interests.

• Model the execution of physical security processes in order toenhance the instore security culture.

• Support merchandise protection strategies across the total store, including storage and application as directed by best practices.

• Model creating a welcoming experience by greeting guests as you & your team are completing your daily tasks.  

• Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.

• Lead by thanking guests and let them know we’re happy they chose to shop at Target.

• Address store needs (emergency, regulatory visits, etc.)

• All other duties based on business needs

WHAT WE ARE LOOKING FOR

This may be the right job for you if:

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.  

• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. 

• You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know to be an Assets Protection Team Leader, but there are a few thingsyou need from the get-go:

• Age18 or older

• High school degree or equivalent

• Meet any state or local licensure and/or other legal requirements related to the position

• Previous retail and/or loss prevention experience preferred, but not required

• Ability to lead and hold others accountable

• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed

• Workindependently and as part of a team

• Manageyour workload and prioritize tasks independently

• Welcoming and helpful attitude

• Effective communication skills 

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Access all areas of the building to respond to guest or team member issues 

• Interpret instructions, reports and information

• Climb up and down ladders

• Apprehend subjects in accordance with company policy 

• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds 

• Ability to work a flexible schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary

• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).