Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Administrative:
• Achieve participant satisfaction and program outcomes for the R&P program through timely, high-quality services, including documentation of all deliverables;
• Confirm casefile compliance through regular and routine upkeep of case notes and case documentation;
• Effectively utilize client service systems and tools with full understanding and consistent usage;
• Participate in department and Community of Practice calls.   
Direct Client Services:
• Provide remote, multi-faceted case management services to newly arrived clients in accordance with the Cooperative Agreement;
• Develop service plans and coordinate services with other service providers;
• Assist newly arrived clients to access to a range of eligible services and supports including medical care, education for children, and English for adults;
• Secure transportation for refugee clients to/from core appointments;
• Initiate remote referrals and ensure follow up and follow through of services;
• Ensure cultural orientation for newly arrived refugees;
• Assist clients in applying for and obtaining public benefits, including (but not limited to) Food Nutrition Service, Medicaid and Cash Assistance;
• Other direct client services as required by R&P/APA Cooperative Agreements.     
External Communication:
• Communicate regularly with service providers to ensure timely service delivery;
• Advocate on behalf of refugee families when necessary;
• Ensure timely communication with community volunteers and churches, when applicable, in coordination with broader support team;
• Attend all state, Home Office, and coalition meetings as appropriate;
• Other duties as assigned 

Knowledge, Skills, & Abilities

• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Highly self-motivated and comfortable working independently towards case-specific, department, and office-wide goals.
• Experience in refugee resettlement direct client services preferred.
• Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters. 
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.   
• Proven success achieving goals and working effectively with all levels of staff in a fast-paced, multi-cultural environment and ability to provide accountability to ensure objectives are met.
• Ability to work as part of a team.   
• Previous experience working in a virtual environment preferred.

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Minimum 2 years’ experience working with social service programs. 
• Demonstrated communication skills and ability to communicate with clarity over virtual platforms. 
• Expertise with digital communication tools, such as Zoom, Teams, What’s App and other platforms.   
• Strong command of Microsoft Office applications. 
• Fluency in written and spoken English. 
• Spoken and written multilingual skills in one or more of the following: Spanish, Latin American Indigenous languages (Q’eqchi’, K’iche’, Mam, Q’anjob’al), Dari, Pashto, or other Afghan languages (Uzbek, Turkmen, Balochi, etc.)