INACTIVE
Full-Time
IT Service Desk Technician
Posted on 6/26/2024
Redsox
10,001+ employees
Professional baseball organization in North America
Consumer Goods
Junior
Boston, MA, USA
Category
IT Support
IT & Security
Required Skills
Android Development
Requirements
- Experience working in a Service Desk or Desktop Engineering role, with 2+ years experience desired.
- Experience with Windows 10 and Service Desk support is mandatory.
- Experience with desktop/laptop imaging.
- Proficiency in Microsoft 365 and the Office Suite.
- Strong troubleshooting skills for PC hardware and Windows 10.
- Familiarity with MacOS hardware/OS (preferred).
- Experience with Active Directory and Exchange.
- Proficiency in configuring and troubleshooting iOS devices. (Android is a plus)
- Knowledge of video conferencing technology solutions.
- Experience with AirWatch/VMWare Workspace One.
- Proficiency with SCCM and ServiceNow IT Service Management.
- Familiarity with AD Manager and cloud storage administration (e.g., DropBox, OneDrive, Box).
- Experience with Zoom platform administration (meeting room and phone).
Responsibilities
- Monitor the IT Service Desk queue and resolve Level 1 and Level 2 tickets in accordance with established SLA policies.
- Execute IT tasks related to employee onboarding, offboarding, and job changes, including PC imaging and configuration.
- Perform administrative tasks in Active Directory and Office 365.
- Manage hardware and equipment orders (e.g., mobile devices, computers) and reconcile expenses.
- Administer enterprise applications and services, such as cloud storage and mobile device portals.
- Serve as an IT Lead on Duty during the baseball season, covering an average of two games per month, including nights and weekends.
- Contribute to the continued growth of support services, including contributing to the IT knowledge base by creating documentation and instructional materials.
Redsox provides extensive coverage and services related to baseball, catering to fans and sports media consumers. The organization offers live game streams, audio and video clips, detailed statistics, and engaging written content, which enhances the fan experience. What makes Redsox unique is its strong commitment to community initiatives, particularly in promoting youth baseball and softball programs. The goal is to be a cornerstone of baseball culture in North America while supporting community engagement.
Company Stage
N/A
Total Funding
$102M
Headquarters
New York City, New York
Founded
2000
Simplify's Take
What believers are saying
- MLB's multiple revenue streams, including broadcasting rights and advertising, ensure financial stability and continuous growth opportunities.
- The introduction of new rules and formats, like those in the Home Run Derby, demonstrates MLB's commitment to innovation and enhancing fan engagement.
- Community initiatives like 'Pitch, Hit & Run' and Lou Gehrig Day strengthen MLB's brand and foster a sense of community among fans.
What critics are saying
- The retirement of key figures like umpire Ángel Hernández could lead to a loss of experienced personnel, impacting game quality and fan experience.
- Changes in rules and formats may not always be well-received by traditional fans, potentially leading to a backlash.
What makes Redsox unique
- MLB's extensive community programs and youth engagement initiatives set it apart from other sports organizations, fostering a loyal fan base from a young age.
- The organization's comprehensive coverage, including in-depth statistics, historical content, and exclusive interviews, provides a richer experience for baseball enthusiasts compared to other sports entertainment providers.
- MLB's focus on celebrating diverse cultures, such as the 'El Béisbol es Otra Cosa' campaign, highlights its commitment to inclusivity and broadening its fan base.
INACTIVE