Tech Operations Manager
New York
Confirmed live in the last 24 hours
Octane®

201-500 employees

Digital platform for recreational purchases and financing
Company Overview
Octane® is a trailblazer in the recreational purchase industry, offering a comprehensive digital buying experience that streamlines the process of acquiring lifestyle products such as powersports vehicles and outdoor equipment. With a unique blend of advanced technology and innovative risk strategies, Octane not only facilitates quick and easy financing but also provides valuable content through its editorial brands and superior loan servicing, making it a trusted partner throughout the customer journey. Recognized as a Great Place to Work® and one of the fastest-growing private companies in America, Octane's remote-first culture, transparent pay policy, and inclusive benefits package demonstrate its commitment to employee satisfaction and growth.
Consumer Goods
Data & Analytics

Company Stage

Series D

Total Funding

$812.9M

Founded

2014

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

0%

1 year growth

6%

2 year growth

18%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
JIRA
CategoriesNew
Operations & Logistics
Requirements
  • Bachelor's degree in Computer Science or related degree strongly preferred
  • 5 to 7 years experience with automation, integrating various IT applications via API for facilitating on-boarding and off-boarding of employee resources strongly preferred
  • 3+ Years managing a geographically dispersed team supporting a hybrid workforce
  • Experience with Powershell, bash, shell scripting experience
  • Experience supporting software products such as Windows, Office, OSX, iPhone and Android Tablets and phones
  • Ability to troubleshoot identify and access management software configurations
  • Security+ or Network+/CCNA/CCNP or equivalent
  • SSO/SAML setup experience preferred
Responsibilities
  • Install, configure, and maintain hardware and software necessary for daily operations of business functions
  • Install, maintain, and monitor network hardware and establish network security best practices
  • Manage, triage and maintain appropriate SLA for incoming requests
  • Mentor team members and be vested in their growth and development
  • Provide advanced technical assistance and support for incoming queries either in person or over slack, or the phone for issues related to computer systems, network, software, and hardware
  • Engage with 3rd party vendors to determine root cause of problems when appropriate
  • Run reports to catalog and diagnose malfunctions that continue to occur
  • Manage IT projects in Jira/ Zendesk; create, participate and manage the on-call escalation rotation
  • Primary owner of creating and maintaining IT internal/partner support Runbooks, and employee support documentation; Lead capture and resolution IT support issues in IT support channels
  • Support Octane’s on-site physical infrastructure as users require
  • Mentor team members, answer technical and process questions to resolve issues brought forth and be vested in their growth and development
  • Ensure positive team morale and productivity
  • Check and confirm the accuracy of the work performed and the methods used by technical staff
  • Monitor and determine various staffing and training needs of the team