Retail (1)

Job Summary:

THE ROLE

The Event Store Manager is responsible for modeling superior customer service and leading the designated store/merchandise tent through high energy and consistent behavior. The Event Store Manager will understand the dynamics of event merchandise sales and thrive in a fast paced, high volume environment all while maintaining positive team morale.

RESPONSIBILITIES

Supervise, train, and support retail teammates on effective/efficient merchandise selling practices and customer service best practices.
Manages and monitors team member breaks/lunches in accordance with local labor laws
Hold team huddle at the start of each shift to communicate daily briefing notes with staff
Ensure merchandise locations always remain clean and presentable and displays meet or exceed expectations.
Complete throughout count in/out of all event merchandise with a designated retail team.
Follows planogram templates for merchandising and display of product for effective sell through.
Notifies leadership of staffing needs and managers team member time keeping to ensure optimization of budget
Address and resolve problematic customer issues
Role models established customer experience practices with internal and external customers
Supports and embodies a positive store culture through honesty, integrity, and respect
Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
Accurately processes and prepares merchandise for the sales floor following company procedures and standards
Initiates and participates in store recovery as needed throughout the day
Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
Provides ongoing recognition and constructive feedback
Adheres to all labor laws, policies, and procedures
Supports and participates in store shrink reduction goals and programs
Participates in safety awareness and maintenance of a risk-free environment
Performs duties as assigned

QUALIFICATIONS

3+ years’ experience in retail management or event merchandise sales
Proven ability to abide by staff training manuals
Sterling reputation for excellence in the required role with at least five top notch references
Proficiency in spreadsheets
Must be motivated with an “Everything is possible” attitude.
Must be an active problem solver, instilled with a sense of urgency for projects large and small

WORK ENVIRONMENT

Able to work a flexible schedule to support business needs
Possesses strong organizational skills with attention to detail
Capable of balancing multiple tasks at one time
Able to respond appropriately to changes in direction or unexpected situations
Possesses strong communication skills
Capable of lifting heavy objects with or without reasonable accommodation
Works effectively with peers and supervisors to accomplish tasks
Must be able to tolerate loud noise levels & busy environments
May work in drastic temperature climates
Must be willing to work during evening and weekend hours, as required, to meet deadlines
Remaining upright on the feet, particularly for sustained periods of time
Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
Visual Acuity – Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Insomniac strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Insomniac will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Insomniac also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Insomniac will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Hiring Salary Range: $20.00 - 25.00 US

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Las Vegas Grand Prix 2026

Event Retail Store Manager

Insomniac

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