Full-Time
Luxury Cruise Sales Consultant
Royal Caribbean Group
10,001+ employees
Cruise vacation company operating multiple brands
No salary listed
Weston, FL, USA
In Person
 Sales & Account Management (1) |
|---|
Get referred to Royal Caribbean Group
See people who can refer or advise you
- Demonstrated success in high-value, relationship-based sales.
- Proven ability to influence decisions without relying on discounting.
- Strong emotional intelligence and listening skills.
- Confidence engaging affluent or aspirational clients.
- Excellent spoken and written English.
- Proficiency with customer relationship management platforms and strong attention to detail.
- Proficiency in Microsoft Office Suite.
- Ability to handle rejection and complex objections calmly.
- Ability to manage a sales pipeline consistently and accurately.
- Ability to accept feedback and continuously improve.
- Proactively manage assigned leads through outbound calls, email, and voicemail.
- Prioritize high-potential opportunities and manage a structured sales pipeline.
- Maintain complete and accurate customer relationship management records to support a full Customer 360 view.
- Conduct discovery-led conversations to understand guest motivations, lifestyle, and aspirations.
- Recommend tailored Silversea voyages and experiences aligned with guest intent and emotional drivers.
- Guide guests through decision-making and address objections with empathy and authority.
- Maximize upsell opportunities and incremental revenue options such as insurance, air, and land packages.
- Support departmental sales initiatives based on company needs.
- Convert opportunities into sales and manage payments and balances accurately.
- Upsell and cross-sell relevant services including air, hotels, transfers, shore excursions, and onboard experiences.
- Build long-term relationships that drive repeat bookings and referrals.
- Position Silversea as a trusted partner rather than only a travel provider.
- Act as a Silversea brand ambassador by demonstrating product and experiential knowledge.
- Deliver high-touch luxury service across guest interactions.
- Partner with Silver Concierge and Service teams to ensure seamless guest journeys.
- Operate within Genesys and customer relationship management platforms.
- Track outcomes, follow-up commitments, and booking statuses accurately.
- Meet or exceed revenue, conversion, and productivity targets.
- Adapt to new skills and product updates in a dynamic environment.
- Maintain accurate client records using company technology.
- Multitask and meet service levels.
- Uphold company policies, procedures, and ethical standards.
- Perform additional duties as assigned.
- Communicate effectively with internal and external stakeholders.
- Experience in real estate sales.
- Experience in private banking or financial services.
- Experience in luxury automotive or high-end retail.
- Experience maintaining monthly sales between $500,000 and $1 million USD.
- Experience in membership, lifestyle, or advisory sales roles.
- Experience in luxury or premium hospitality.
Royal Caribbean Group operates multiple cruise brands, including Royal Caribbean International, Celebrity Cruises, and Silversea Cruises, and owns half of joint ventures that run TUI Cruises and Hapag-Lloyd Cruises. Guests book voyages on ships that sail to destinations worldwide, with cabins, dining, activities, entertainment, and shore excursions shaping the experience. The company differentiates itself with a global, multi-brand fleet, joint venture partnerships, and a strong commitment to ethics, diversity, and responsible operations. Its goal is to deliver the best vacation experiences while sailing safely, protecting the oceans, and acting with integrity for guests, employees, and communities.
Company Size
10,001+
Company Stage
IPO
Headquarters
Miami, Florida
Founded
1969
Get referred to Royal Caribbean Group
See people who can refer or advise you
Simplify's Take
What believers are saying
- Q2 2026 revenue reached $4.83 billion, up 6.5%, with load factor at 110%.
- Management raised 2026 adjusted EPS guidance to $17.73-$17.87 on strong close-in demand.
- August 20, 2026 bond proceeds refinance floating-rate debt, lowering near-term refinancing pressure.
What critics are saying
- SEMARNAT denied Perfect Day Mexico permits on May 20, 2026, threatening a $1 billion project.
- Labadee stays closed through June 2027, removing a profitable private-destination itinerary.
- Nearly $20 billion debt and negative Q2 free cash flow pressure downturn resilience.
What makes Royal Caribbean Group unique
- Icon-class ships and private destinations like CocoCay create premium pricing power.
- July 28, 2026 Q2 results beat estimates, reinforcing Royal Caribbean's brand strength.
- Legend of the Seas launched July 4, 2026, expanding the flagship Icon-class pipeline.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Hybrid Work Options
Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↑ 2%2 year growth
↑ 2%Royal Caribbean Group has completed a registered public offering of $1.25 billion in senior unsecured notes due 2034. The notes, which carry a 5.550% interest rate, will mature on 20 January 2034 unless redeemed earlier. The cruise operator plans to use the net proceeds primarily to repay part of its outstanding floating rate term loan facilities. Any remaining funds will go towards repaying or refinancing other existing debt. BNP Paribas Securities Corp., BofA Securities, Inc., and Citigroup Global Markets Inc. served as lead book-running managers for the offering. The notes were sold pursuant to an automatic shelf registration statement filed with the Securities and Exchange Commission on 29 February 2024. Royal Caribbean Group operates 71 ships across three wholly owned brands.
Royal Caribbean Cruises has a market capitalisation of $82.1bn and operates brands including Royal Caribbean, Celebrity Cruises, and Silversea. The Miami-based company has seen its stock decline 1.6% over the past year, underperforming the S&P 500's 20.2% rally, though shares have gained 10.4% year-to-date. On 28 July, the stock jumped 5.7% after Royal Caribbean reported second-quarter adjusted earnings per share of $4.21, beating analysts' $3.98 estimate. Revenue rose 6.5% year-over-year to $4.83bn. The company raised its full-year adjusted EPS guidance to $17.73-$17.87, implying 14% year-over-year growth. Among 26 analysts covering the stock, the consensus rating is "Moderate Buy", based on 17 "Strong Buy" ratings, one "Moderate Buy", and eight "Holds".
Royal Caribbean Group has launched a registered public offering of senior unsecured notes. The company plans to use the net proceeds to repay part of its outstanding borrowings under floating rate term loan facilities, with any remaining funds going towards repaying or refinancing other existing debt. BNP Paribas Securities Corp., BofA Securities, Inc., and Citigroup Global Markets Inc. are serving as lead book-running managers for the offering. The offering is being made under an automatic shelf registration statement filed with the Securities and Exchange Commission on 29 February 2024. Royal Caribbean Group operates 71 ships across three wholly owned brands—Royal Caribbean, Celebrity Cruises, and Silversea—plus a 50% joint venture interest in TUI Cruises.
Royal Caribbean and Norwegian Cruise Line delivered contrasting second-quarter 2026 results, highlighting divergent pricing power in the cruise sector amid high interest rates and inflation. Royal Caribbean reported strong Q2 revenues of $4.8 billion, up 6% year-over-year, and adjusted earnings per share of $4.21, exceeding expectations. The company achieved a 110% load factor and raised its full-year adjusted EPS guidance to between $17.73 and $17.87. Norwegian Cruise Line posted Q2 revenue of $2.64 billion with adjusted EPS of $0.48, but net yields fell 2.1% due to weaker European bookings and high international flight costs. The company cut its full-year yield projection and announced $225 million in annualised savings. Royal Caribbean trades at a forward P/E of 15.73x, supported by superior yields and capital returns.
Royal Caribbean reported strong second-quarter results despite broader consumer spending concerns, with total revenue rising 6% year-over-year to $4.8 billion. The company also raised its full-year guidance. CEO Jason Liberty addressed questions about industry-wide promotional activity in the Caribbean, stating the cruise line would not cut prices. He emphasised Royal Caribbean's differentiated position through its diverse ship classes and expanding portfolio of private destinations. The results come as a Deloitte survey showed 45% of Americans plan summer vacations with paid lodging, the lowest in six years. However, those who are travelling expect to spend an average of $4,069 on their longest summer trip, up 17% from last year. Liberty noted consumers remain focused on quality leisure experiences despite becoming more deliberate about spending.