Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide resource coordination to support resettlement in various new geographies:
• Ensure that the day-to-day coordination of resources is streamlined and easily accessible to both staff and the participants we serve;
• Ensure case management staff are well equipped to support, connect or refer participants to beneficial resources;
• Support the tracking of data on wrap around services offered to participants;
Collaborate regularly with staff to ensure our services are synchronized across the Virtual R&P program:
• Participate in internal and external meetings. 
• Conduct community resource mapping; Identify key stakeholders, including churches, local non-profits, and service providers;
• Conduct comprehensive Community Resource Mapping based on the 9 stability factors by identifying a variety of goods and services available within the community that align with the participants’ needs;
• Be a connector of relationships and information, informing other World Relief staff of relevant organizations and services in the community that will benefit clients & grow partnerships;
• Assist in building a referral process for case management staff. 
Build and maintain community resource and partnerships database:
• Collaborate in building a comprehensive community resource library and connecting it to technology solutions;
• Analyze resources, document overlaps and gaps, and build on what is currently available in the community;
• Provide participants with access to a wider, more inclusive, and cohesive array of resources necessary for successful initial resettlement in their new community. 
 Identify resource gaps that potential church partners can provide:
• Perform or synthesize existing community assessments and identify top community resource gaps;
• Develop a church lead list for potential partnerships in community resource provision;
• Engage in the development of a process flow for managing relationships between Virtual R&P and Churches of Welcome;
• Ensure timely communication with community volunteers and churches, when applicable, in coordination with broader support teams.   
Work with community entities to promote and support program participant needs:
• Provide opportunities for collaboration and networking across community organizations to ensure healthy resettlement of participants;
• Communicate regularly with service providers to ensure updated and relevant information is available to participants;
• Advocate on behalf of refugee families when necessary;
• Other duties as assigned.

Knowledge, Skills, & Abilities

• Demonstrated success working and communicating effectively in a multi-cultural environment.   
• Highly self-motivated and comfortable working independently towards role-specific, department, and office-wide goals.   
• Experience in community asset mapping or community outreach preferred. 
•  Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters.   
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.   
• Proven success achieving goals and working effectively with all levels of staff in a fast-paced, multi-cultural environment and ability to provide accountability to ensure objectives are met.   
• Ability to work as part of a team. 
•  Previous experience working in a virtual environment preferred

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
•  Personal embodiment and thought leadership in integral mission. 
•  Minimum 2 years’ experience working in the non-profit sector.   
• Demonstrated communication skills and ability to communicate with clarity over virtual platforms.   
• Expertise with digital communication tools, such as Zoom, MS Teams, and other platforms.   
• Strong command of Microsoft Office applications. 
•   Fluency in written and spoken English