Restaurant General Manager

Job Description

We are looking for a passionate Restaurant General Manager to be part of our team for our new restaurant, Bambini at The Hoxton, Shoreditch

The Hoxton, Shoreditch is where The Hoxton was born. Originally a car park, it now offers 210 rooms, The Apartment, our meetings & events concept, and two restaurants, Llama Inn and Bambini.

Il Bambini Club is coming to London! Born in Paris and inspired by the joy and generosity of Italian living, Bambini is a vibrant trattoria that blends playful elegance with a sunny, festive spirit. Known for its iconic pizza oven, live music, and bold design, it’s a joyful escape into the world of colourful aperitivos, shared feasts, and carefree celebration. We're building a team ready to bring this unique dining experience to life in the heart of London.

What’s in it for you…

• Competitive salary
• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

What you’ll do…

• Oversee and manage a busy and bustling large Restaurant, holding 3 services per day; breakfast, lunch & dinner.
• Lead, develop and inspire a large and dynamic Restaurant team, including an Assistant General Manager, Floor Managers, Hosts and Waiters.
• Both guest and team experience will be at the heart of all you do. You’ll lead your team by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions
• Have a firm grip on the P&L and take ownership over the costs of the restaurant business, always striving to find efficient solutions whilst keeping the quality high and the experience top notch.
• Drive, monitor, and analyse sales performance, profitability, manage all restaurant costs to deliver sales and profit expectations against budgets.
• Ensure all operating standards are adhered to within the restaurants, achieving required hygiene, health and safety measurements (e.g. EHO and internal audit scores).
• Manage and support the personal development of team members to support progression and succession planning.
• Drive revenue through planning and creating initiatives and incentives, alongside a strong understanding of the guest booking and profiling system.
• Working closely with the Head Chef and Head of Bars so that all front of house and back of house teams are working smoothly, hand-in-hand.

What we are looking for

• 2+ years’ experience in a similar restaurant management role (team size and revenue) in a busy, bustling environment (£6.5m+ revenue per year business)
• A track record of leading large teams in restaurants; you’re a natural at inspiring trust, keeping morale high and bringing others along on a journey.
• Previous involvement in budgeting and forecasting, a strong understanding of the financial expectations of a successful restaurant and bar business 
• An ability to manage the budget on a daily, weekly and monthly basis. You will be expected to report results with a granular understanding of the ongoing trends of the business to the Director of Food & Beverage and wider-management teams.
• Exceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s
• You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality and Italian cuisine and culture – you’re all about creating memorable experiences for others, be they guests or colleagues
• You’re not precious. We leave our egos at the door and help get shit done
• You’re up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard, supports each other and has fun along the way.

Qualifications