Facebook pixel

Director of Product
Customer Experience
Posted on 11/28/2022
INACTIVE
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Management
Marketing
Sales
Requirements
  • You get to be surrounded by some of the brightest minds in the field
  • You get to learn and grow at an extremely accelerated pace
  • You will experience transparency, integrity, and humility from leadership
  • You will be empowered to constantly challenge the status quo
  • You get to create an environment that invites experimentation and innovation
  • You get to make a transformational impact for the company, mental health, and for real human lives - and you will see that impact quickly
  • You get to be part of a winning team that opens doors in the future
  • You will be incredibly rewarded by your growth
  • You will become more resourceful and resilient
  • Aligned to our mission: to eliminate every barrier to mental health
  • 7+ years technical product experience building secure, reliable, performant, and compliant SaaS products on public cloud infrastructure
  • Must have a proven track record of success building and growing products and services for enterprises, preferably in healthcare
  • Ideally 3+ years with P&L responsibility. Has effectively partnered with cross company stakeholders to drive revenue growth
  • A natural collaborator that can build plans and drive results through others across the company. Experience partnering deeply with senior leaders in engineering, design, data, operations, marketing, sales, finance, and legal
  • Skilled with data, analytics, and customer/user research. Personally digs into the data, probes with customers and users, and has a strong sense of empathy
  • Highly adaptive, moves fast and entrepreneurial. Thrives in ambiguity, and constantly strives to provide more clarity. Can get things done with limited resources
  • Clear and compelling communicator. Someone who can build and deliver a great narrative and represent Spring Health to our largest customers and partners
  • Humble, growth minded, and have a good sense of humor
  • 5+ years experience directly managing product management teams, leading both individual contributors as well as other people managers
  • Flexible work arrangements:
  • 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
  • Calm Fridays: no meetings, no distractions, just time for you to get work done
  • $200 per year donation matching to support your favorite causes
  • Our team members have created five employee resource groups thus far and looking to add on more
Responsibilities
  • Own the Product Management function for the Customer Experience team, including product vision, strategy, roadmap and execution with internal stakeholders, partners, and customers leveraging leverage market analysis, user research, and competitive intelligence
  • Be the expert in the needs of our current and future customers and partners
  • Build and execute a compelling product vision and roadmap narrative that enables marketing, and customer success to drive revenue growth and delight customers
  • Manage, optimize and grow the business
  • Ensure clear goals, KPIs, and customer/business requirements are documented, communicated, aligned, tracked and executed across the company including engineering, design, data, operations, marketing, and sales
  • Recruit, lead, grow, and manage a diverse, strong, and highly motivated team of Product Managers
Spring Health

501-1,000 employees

Personalized mental healthcare
Company Overview
Spring Health's mission is to eliminate barriers to mental health.
Benefits
  • Retirement benefits
  • Paid time off
  • Healthcare benefits
  • Insurance benefits
  • Work-life benefits
  • Mental health benefits
Company Core Values
  • Members come first - We are genuine member advocates
  • Move fast to change lives - We build with urgency and intention
  • Take ownership - We extend trust and hold ourselves accountable
  • Embrace diverse teams & perspectives - We find strength in diversity of cultural backgrounds, ideas, and experiences
  • Science will win - We will achieve impact by innovation and evidence-based frameworks
  • Candor with care - We are open, honest, and empathetic