Telephone Account Manager

If you’re someone who is a commercial thinker, enjoys engaging and developing client relationships and has an excellent telephone manner, Standard Life could be the place for you. We’re looking for a Telephone Account Manager to join our Distribution Team, as part of the Retirement Solutions & Asset Management (RS&AM) function.

Job Type: Permanent 
Location: This role can be based in either of our offices in London, Edinburgh or Birmingham (minimal expectation to travel). We recognise the benefits of flexible working and will discuss what is important to you and balancing this with business requirements during the recruitment process.  You can read more about Phoenix Flex here. 
Salary and Benefits: from £45,700 (subject to experience) plus bonus, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.

Who are we?

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.


The role  

Working alongside a field-based Senior Investment Development Manager, you will work with a panel of Financial Adviser firms to identify and secure profitable opportunities for the Standard Life Group.  

The objective of the role is to increase business levels across all aspects of the investment proposition primarily through virtual meetings with financial advisers across a specified region.

These opportunities include both Standard Life's wholesale proposition and our Individual Retirement Solutions proposition.  

What are we looking for?

Experience, Knowledge and Skills (Essential)

• Experience within a similar telephony business development role with a demonstratable and successful track record ideally in Financial Services, with good technical knowledge of financial services market and solutions.

• Experience in engaging, maintaining and developing Financial Adviser relationships through telephone and virtual contact.

• Experience of working with and achieving targeted business activity; including meeting targets, identifying business needs, explaining our value proposition and following up within agreed timescales.
• Ability to create and deliver business plans for aligned area including defining strategic objectives to exceed national and business centre targets across all Pension and Investment products, identifying and realising regional opportunities for growth.  
• Experience in analysing business plans, using panel and sales MI, and drive activity and future direction, to inform and evolve business plans for short, medium and longer term. 
• High level knowledge of industry standards, regulations, and best practices and able to articulate and present these.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

We’re reviewing applications as they come in, so apply early to avoid missing out.

Find out more about working at Standard Life

Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates

Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us     

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