Job Description

SmartRent is seeking a talented and experienced NetSuite Administrator to join our team. In addition to administering, configuring, and optimizing our NetSuite ERP system, you will also be responsible for quality assurance testing to ensure the reliability and functionality of our solution as well as integration work with other systems. The ideal candidate will possess technical expertise in NetSuite ERP, strong problem-solving skills, and a dedication to delivering high-quality results.

Responsibilities

1. NetSuite Configuration and Customization: Customize and configure NetSuite to meet the specific needs of SmartRent’s business processes and requirements. This includes creating custom fields, workflows, forms, records, and reports.
2. System Maintenance and Optimization: Perform regular system maintenance tasks such as user management, role configuration, data imports/exports, and system upgrades. Optimize system performance and troubleshoot issues to ensure maximum uptime and reliability.
3. Integration Management: Manage integrations between NetSuite and other business systems and applications. Work closely with internal teams and external vendors to design, develop, test, and deploy integrations that streamline processes and enhance productivity.
4. Quality Assurance Testing: Conduct QA testing on software solutions developed by SmartRent.com, including NetSuite customizations, integrations, and other proprietary applications. Develop and execute test plans, identify and document defects, and ensure the overall quality and usability of our software products.
5. User Training and Support: Provide training and support to end-users on NetSuite functionality, best practices, and processes. Act as the primary point of contact for NetSuite-related inquiries and issues, offering timely resolution and assistance.
6. Documentation and Compliance: Maintain comprehensive documentation of NetSuite configurations, customizations, processes, and procedures. Ensure compliance with internal policies, industry regulations, and best practices related to data security and privacy.
7. Continuous Improvement: Stay abreast of NetSuite updates, releases, and new features. Proactively identify opportunities for system enhancements and process improvements to drive efficiency, scalability, and innovation within SmartRent.
8. Collaboration and Communication: Collaborate with cross-functional teams including Finance, Operations, IT, and Development to understand business requirements and priorities. Communicate effectively with stakeholders to gather requirements, provide updates, and align NetSuite initiatives with organizational goals.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
• 3+ years of experience as a NetSuite Administrator or similar role, with hands-on experience configuring and customizing NetSuite ERP.
• NetSuite Administrator Certification preferred.
• Strong understanding of ERP systems, business processes, and accounting principles.
• Proficiency in SuiteScript, SuiteFlow, SuiteBuilder, and SuiteAnalytics.
• Experience with NetSuite integrations using SuiteTalk, SuiteScript, RESTlet, or other integration tools such as Boomi or MuleSoft.
• Solid experience in quality assurance testing methodologies and practices.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues and propose effective solutions.
• Exceptional communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
• Proven ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment.
• Familiarity with Jira and Confluence is a plus.

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