Senior Portfolio Manager

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

This job is for a current vacancy.

The Role:

Medcan is a global leader in proactive and primary care, helping clients live their longest, healthiest, most vibrant lives. Our Membership business - spanning Year-Round Care (YRC), Dedicated Care (DC), and M Care - is a high-growth subscription portfolio at the core of what makes Medcan distinct.

We are looking for a Senior Portfolio Manager, Memberships  to own the P&L performance and client experience strategy for this portfolio. This is not a coordination role. This is a role for someone who sees a growth target and builds the plan to hit it: someone who interrogates data, spots the levers, and rallies the people to move.

You will report directly to the VP, Memberships & Market Expansion and operate as the strategic engine behind membership revenue, retention, engagement, and pricing across B2C, B2B, and B2B2C channels.

What You'll Do:

Revenue Planning and Growth Strategy

• Own the membership revenue plan: analyze performance trends across tiers, segments, and cohorts to identify growth opportunities and diagnose risks early.
• Build and maintain a clear view of the revenue bridge: model new sales, retention, pricing, and mix - and develop prioritized initiatives to close gaps against targets.
• Translate analysis into structured business cases and investment decisions: frame the opportunity, size the impact, identify the resources required, and make it easy for stakeholders and leadership to act.
• Surface channel-specific opportunities: across B2C, employer-funded (B2B), and B2B2C segments; align and mobilize sales, marketing, and account management teams through coordinated plans around high-impact tactics.
• Partner with Operations and FP&A: ensure the resource plan and financial model reflect budget/forecast assumptions enable client obsession and profitable growth.

Product Strategy and Portfolio Stewardship

• Own the membership product strategy: define and maintain a clear value proposition for each tier  grounded in client insight and differentiated in the market.
• Keep the portfolio competitive and fresh: maintain an active view of direct competitors and aspirational global benchmarks; regularly assess value and differentiation for each tier; recommend and prioritize evolution where warranted.
• Drive the product roadmap: translate strategy into a prioritized set of enhancements, innovations, and partnership opportunities, balancing client value, commercial impact, and operational feasibility.
• Lead the membership narrative: work with marketing and sales to ensure the membership story is told consistently and compellingly across every channel and touchpoint.
• Align stakeholders on priorities: bring together clinical, operations, marketing, and sales teams to sequence trade-offs and drive go-to-market execution on new and enhanced offerings.

Client Engagement and Retention

• Deeply understand  moments that matter to drive client satisfaction: leverage utilization data, CSAT, cohort trends, and qualitative feedback to build a current and actionable picture of where members are engaged or at risk.
• Design a cohesive client journey: in partnership with clinical / innovation, operations, retention, and marketing teams, map and continuously improve the end-to-end member experience - from onboarding through to long-term engagement - so that every touchpoint reinforces the value of membership.
• Represent the client's voice: bring member insight into cross-functional forums and ensure commercial and product decisions are grounded in a genuine understanding of what clients value.

Pricing and Offer Strategy

• Develop and evolve pricing architecture: develop strategies across tiers to grow average revenue per user (ARPU) through tier design, value alignment, and smart packaging.
• Lead offer strategy: design and refine the bundling, packaging, and promotional constructs that make membership more compelling at point of consideration and throughout the client lifecycle.
• Use insight to inform decisions: apply market benchmarks, cohort analysis, and client willingness-to-pay signals to develop pricing and offer recommendations that are both competitive and commercially sound.
• Partner on modelling and communication: work with Finance on impact modelling and with Sales and Marketing on the positioning and rollout of pricing and offer changes.

What You'll Need:

• 8-12 years of experience in product management, growth strategy, category management, or brand management within a recurring revenue or membership business.
• Deep fluency in subscription economics: cohort analysis, churn modelling, LTV, ARPU, and retention curves are your native language.
• A track record of building and executing growth plans, not just contributing to them. You have owned a number and figured out how to hit it.
• Strong analytical instincts: you model out the data, ask hard questions of it, and turn findings into clear, structured business cases and investment recommendations.
• Practical adoption of AI tools: you proactively use AI to accelerate analysis, surface insights faster, and improve the quality of your decisions.
• Cross-functional influence: you know how to build a coalition, earn buy-in without authority, and keep stakeholders aligned on a shared goal.
• Excellent written and verbal communication skills, including the ability to frame a problem, build a business case, and present a recommendation that makes action easy.
• Background in telecom, loyalty programs, financial services, consumer health, or premium wellness is strongly preferred. Healthcare experience is a plus, not a requirement.

YOU’LL THRIVE HERE IF YOU…

• Care about the client's experience as much as the revenue number.
• Get energized by ambitious targets and treat gaps between current state and goal as puzzles to solve.
• Are deeply curious: you read the data before you are asked to, you pull the thread, and you do not wait to be told what matters.
• Can hold both the strategic view and the executional detail without dropping either.
• Know when to go deep alone and when to bring your leader in; you ask for what you need in a way that makes action easy.

WORKING AT MEDCAN

• Work type will vary depending on hired candidate's location. For candidate's based in the GTA, the role will require 2-days on site at Medcan's Toronto office. For candidates based outside of the GTA or in the US, the role will be remote with travel to Toronto on an as-needed basis.
• Individual contributor role with high cross-functional visibility
• Direct exposure to leadership and accountability for a core revenue engine

Position Pay Range

$98,316.00 - $135,183.75 CAD annually

Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives. 

​Notice to Candidates: Recruitment Fraud 

Please note that Medcan will never request any form of payment from candidates at any stage of the recruitment or hiring process. In addition, Medcan does not utilize third-party immigration consultants or recruitment agents to conduct offers of employment on our behalf. Employment contracts are shared directly by members of the Medcan Talent Acquisition or Human Resources team using official Medcan email domains.

If you receive a request for payment or are contacted by an individual or organization claiming to represent Medcan that appears suspicious, please do not respond or share personal information. Instead, we encourage you to contact us directly at [email protected] to verify the legitimacy of the communication.

Diversity, Equity and Accessibility:

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure – Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at [email protected].