Retail Customer Operations Trainer
Posted on 9/11/2023

1,001-5,000 employees

Fantasy sports and online U.S. sportsbook
Company Overview
Fanduel is on a mission to make sports more exciting. The company provides a daily fantasy sports platform with a range of game types for players with a guaranteed prize pool for the winners.
Experience Level
Desired Skills
Customer Service
Operations & Logistics
IT & Security
Customer Success & Support
  • Minimum of 2 years in training or customer service leadership role where coaching is essential
  • Associate or bachelor's degree preferred.Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies
  • Previous industry experience
  • Experience collaborating across various organizations to meet business needs
  • Effective communication skills
  • Prove customer service skill set
  • Technical Competencies in the following: G Suite, MS Office Suite, SharePoint
  • Process Design
  • Project Management
  • Excellent problem-solving skills
  • Business Analysis
  • Stakeholder Management
  • Communicating and Influencing
  • Ability to work in a flexible and agile work environment
  • Weekend and Holiday hours may be required
  • Must be able to travel to retail locations and stay for the duration of training
  • Knowledge and understanding of the sports and online gaming industry
  • Conduct in-person and virtual training sessions, workshops, and live demonstrations for newly hired staff and product partners
  • Develop and maintain training materials, including manuals, job aids, and multimedia visual aids
  • Own projects, processes and curriculum pertaining to training, and is passionate about employee improvement and the customer experience
  • Evaluate the effectiveness of training programs through feedback forms, surveys, and on-the-job observations
  • Provide constructive feedback to employees and management based on training sessions and floor observations
  • Develop and deliver multi-mode communication that conveys a clear understanding of the unique needs of different audiences
  • Work closely with site managers, supervisors, and other department trainers to ensure consistent training across the board
  • Collaborate with the product and operations teams to ensure accurate and up-to-date product knowledge
  • Opportunity to mentor junior members of the customer operation teams
  • Additional responsibilities as assigned or requested