Full-Time

Subscriptions Experience Associate Manager

Posted on 9/28/2024

PlayStation Global

PlayStation Global

1,001-5,000 employees

Designs and markets gaming consoles and accessories

Consumer Software
Entertainment
Gaming

Compensation Overview

$131.4k - $197.2kAnnually

+ Bonus

Mid

California, USA + 2 more

More locations: San Mateo, CA, USA | United States

Preferred location is San Mateo, CA.

Category
General Marketing
Growth Marketing
Growth & Marketing
Required Skills
Data Analysis
PowerPoint/Keynote/Slides
Requirements
  • 3+ years’ experience roles focused on optimising a customer’s digital experience
  • Experience working with digital products and channels (websites, apps, emails etc)
  • Experience leading projects with multiple stakeholder teams from ideation thru delivery
  • Strong presentation skills and fluency in PowerPoint
  • A data-led mindset, comfortable with measurement and interpreting analysis in Excel
  • Sound, logical approach to prioritising which audiences and opportunities to focus efforts on
  • A customer first mentality – If it leads to a negative customer experience – you don’t like it!
  • A desire to push yourself and show your value to the business
  • Bonus: Subscriptions background/understanding
Responsibilities
  • Contributing to and applying our Experience Strategy for PlayStation Plus
  • Leveraging insights from telemetry data and team projects to enhance our strategy and applying these learnings across the experience.
  • Designing and implementing tests vs. control groups to confirm hypotheses.
  • Crafting recommendations to improve key areas of the PlayStation Plus console experience.
  • Collaborating with stakeholders to prioritise and integrate recommendations into our experience roadmap.
  • Driving PlayStation Plus user experience updates and optimizations
  • Developing comprehensive proposals for PlayStation Plus user experiences collaborating with stakeholders to implement them.
  • Project managing complex user experience updates and supporting initiatives for both mass market and targeted audiences.
  • Building a strong connection with delivery teams, proactively investigating challenges and proposing improvements to processes and methods in executing activity.
  • Analysing the performance of tests/activities and drawing conclusions and recommendations for future work and optimizations.
  • Becoming an expert on the PlayStation Plus user experience
  • Using self-service tools to drill into Experience telemetry data and working with Insight/Analytics teams to optimise those reports.
  • Reporting on how users interact with the PlayStation Plus experience; assisting to expand our commercial narrative for the service with an user experience lens.
  • Identifying key customer cohorts that need extra attention or specific experiences to improve their purchase likelihood or continued engagement with the service.
  • Performing competitor and industry reviews on user experience best practices.

Working at PlayStation offers the opportunity to be part of a leading company in the gaming industry, renowned for its cutting-edge technology like haptic feedback and 4K HDR visuals. Employees are immersed in a culture of innovation and excellence that pushes the boundaries of gaming and entertainment. Contributing to a globally recognized brand that consistently delivers high-quality, immersive gaming experiences, ensures a dynamic and fulfilling work environment.

Company Stage

M&A

Total Funding

N/A

Headquarters

Foster City, California

Founded

1994

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing VR market could boost PlayStation's VR initiatives significantly.
  • Cross-platform play trend enhances PlayStation's multiplayer offerings.
  • AI integration in gaming aligns with PlayStation's content strategy.

What critics are saying

  • Haven Studios acquisition may lead to integration challenges and cultural clashes.
  • Frequent PS5 firmware updates could introduce bugs, affecting user satisfaction.
  • PS4 version inclusion with PS5 games may increase production costs.

What makes PlayStation Global unique

  • PlayStation Network offers free online multiplayer gaming, unlike many competitors.
  • The platform supports a wide range of devices, including PS3, PS4, and PS Vita.
  • PlayStation Plus provides exclusive discounts and top-rated games monthly.

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Benefits

Health and wellness: Medical (PPO, HDHP, and HMO), dental, vision, disability, employee assistance program, flexible spending accounts, health savings account, student loan repayment assistance, education reimbursement program, wellness reimbursement, identity theft protection, basic and voluntary life and AD&D insurance, business travel accident insurance, 4.5% 401(k) match, commuter program, additional voluntary programs (group legal, pet insurance, auto and home insruance), onsite flu shots and biometric screenings

Family and time off: 12 paid holidays, generous PTO, paid parental leave, adoption assistance program, 529 college savings plan match, back-up child care, parental and elder care coaching

Perks: Sony product discounts, passport perks program, monthly $10 Playstation Network voucher, employee referral bonus, game launch events

INACTIVE