Full-Time

Vehicle Parts/Labor Claims Customer Advocate

Posted on 4/18/2025

Toyota

Toyota

1,001-5,000 employees

Automobile manufacturer focused on quality and sustainability

No salary listed

Entry, Junior

No H1B Sponsorship

Plano, TX, USA

Category
Customer Experience & Support
Customer Experience
Customer Support
Required Skills
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
Requirements
  • HS Diploma or GED
  • College degree or equivalent work experience preferred
  • Mechanical experience preferred
  • Strong verbal, written, and analytical skills
  • Working knowledge of Microsoft Office applications (Word, Excel, Outlook)
  • Ability to work between the hours of 7:00 AM - 7:00 PM from Mondays to Fridays including a rotating Saturday schedule, subject to change based on business needs
Responsibilities
  • Provide customer-focused service by promptly and accurately processing all calls from customers, dealers, field staff, and alternate repair facilities.
  • Handle all customer and dealer interactions efficiently by eliminating non-value-added activities on and off the phone; accurately documenting all interactions to ensure the integrity of monthly reporting.
  • Consistently incorporate compliance policies and procedures with all VPP Loyalty customer interactions.
  • Share knowledge and best practices with peers and leadership through verbal and written communication as well as in forums such as team meetings, call calibrations, and team chat.
  • Gather mechanical information to ensure that recommended repairs are justified.
  • Authorize claims in a fiscally responsible manner based on the mechanical diagnosis, referencing industry standard manuals/software for part pricing/labor times, and balancing customer/dealer expectations with TMIS’ contractual responsibility.
  • Partner with customers to answer questions and provide education on all Voluntary Protection Products.
Desired Qualifications
  • College degree or equivalent work experience preferred
  • Mechanical experience preferred

Toyota manufactures and sells vehicles, focusing on high-quality products and exceptional customer service. Their vehicles incorporate advanced technologies, including hybrid systems that combine traditional engines with electric power for improved fuel efficiency and reduced emissions. Toyota stands out from competitors by emphasizing continuous improvement and customer satisfaction, which has contributed to their growth in the Indian automotive market, where they have over 1 million customers. The company's goal is to promote sustainability through initiatives in education, community development, and environmental stewardship, aiming to create a harmonious relationship with nature and society.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

São Bernardo do Campo, Brazil

Founded

1997

Simplify Jobs

Simplify's Take

What believers are saying

  • Hydrogen fuel cell expansion complements biometano initiatives, boosting Toyota's green vehicle lineup.
  • Solid-state battery advancements promise improved EV performance and range by 2025.
  • Partnership with Suzuki targets affordable EVs in emerging markets by 2025.

What critics are saying

  • Increased competition from innovative electric vehicle manufacturers threatens market share.
  • Environmental backlash due to slower transition to fully electric vehicles.
  • Rising raw material costs could impact Toyota's pricing strategy.

What makes Toyota unique

  • Toyota's biometano-powered Hilux showcases innovation in alternative fuel vehicles.
  • Collaboration with Panasonic on solid-state batteries enhances Toyota's EV technology.
  • Woven Planet's software platform advances Toyota's autonomous vehicle capabilities.

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Benefits

Health Insurance

401(k) Company Match

401(k) Retirement Plan

Paid Holidays

Paid Vacation

Flexible Work Hours

Remote Work Options

Family Planning Benefits

Professional Development Budget

Tuition Reimbursement

Company News

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Apr 26th, 2025
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Mar 31st, 2025
Get Ready for Suzuki-Toyota's 200 Km Range Electric Van, Coming in 2025

Suzuki and Toyota are joining forces to develop a groundbreaking electric commercial vehicle, expanding the Suzuki EV lineup with the e-Every electric van in 2025.

RushLane
Mar 22nd, 2025
Toyota Plans First R&D Centre In India - Setup In Bengaluru By 2027

Toyota plans first R&D centre in India - setup in Bengaluru by 2027.

INACTIVE