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Full-Time

Brand Designer

Confirmed live in the last 24 hours

Intercom

Intercom

1,001-5,000 employees

Customer communication platform for businesses

Consumer Software
Enterprise Software

Compensation Overview

$138.8k - $161.3kAnnually

+ Corporate Bonus + Stock (RSUs)

Mid

San Francisco, CA, USA

Hybrid working policy requires in-office presence at least two days per week.

Category
Brand Design
UI/UX & Design
Required Skills
Adobe Creative Suite
Figma
Requirements
  • 5+ years of design experience with a robust portfolio that demonstrates a wide range of brand and marketing design work.
  • Expertise in Figma and Adobe Creative Cloud, with proven proficiency in creating high-quality designs.
  • Exceptional attention to detail, able to focus on the finer aspects of design while maintaining a strategic, big-picture perspective.
  • Skilled in finalizing projects for delivery across both digital and print mediums, ensuring flawless execution.
  • Experience collaborating effectively with fellow designers, contributing to a cohesive creative process.
  • Capable of taking direction while also working independently, driving projects to completion with minimal oversight.
  • Adept at balancing an awareness of emerging design trends with a commitment to upholding Intercom’s core brand identity.
  • Strategic thinker with a deep understanding of how changes can impact the brand at a systems-wide level.
  • Strong communication skills, with the ability to convey ideas clearly, honestly, and respectfully to team members and stakeholders.
  • Confident in articulating and defending design decisions to senior leadership, grounded in both creative and business rationale.
  • In-depth knowledge of Intercom’s brand strategy, with the ability to apply it thoughtfully across various touch points.
  • Strong business acumen, understanding how design contributes to broader business goals and strategies.
  • Comfortable navigating ambiguity, adapting to evolving project needs with agility and confidence.
Responsibilities
  • Execute high-impact designs for marketing campaigns across multiple channels, adhering to established visual styles. This includes paid and organic digital content, reports, e-books, webinars, events, deck design, sales enablement materials, and more.
  • Proactively identify opportunities to refine templates, streamline design production processes, and contribute to the ongoing success of the design team.
  • Take full ownership of the final production and flawless execution of campaigns, ensuring design excellence from concept to completion.
  • Apply new and evolving design systems to branded touch points, ensuring consistency and innovation across all materials.
  • Position Intercom’s brand as an industry leader and trusted reference point through bold, strategic design.
  • Elevate Intercom’s social media presence by crafting impactful visuals for both static and video-based content.
  • Collaborate with animators to develop engaging motion-based assets that enhance our visual storytelling.
  • Deliver high-quality design work that aligns with both our brand identity and business objectives, driving measurable outcomes.
  • Partner seamlessly with designers, writers, producers, and marketers to ensure projects are executed efficiently and creatively.
  • Continuously deepen your knowledge of Intercom’s products and maintain a strong understanding of our B2B SaaS audience, ensuring empathy-driven design.

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integrated approach, combining multiple communication tools and analytics to enhance customer experience and measure the effectiveness of engagement strategies. The goal of Intercom is to help businesses improve their customer relationships and streamline their communication processes.

Company Stage

Series D

Total Funding

$291.9M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

6%

1 year growth

9%

2 year growth

8%
Simplify Jobs

Simplify's Take

What believers are saying

  • Intercom's recent $125 million Series D funding round at a $1.2 billion valuation indicates strong investor confidence and financial stability.
  • The platform's ability to serve a wide range of clients, from small startups to large enterprises, offers diverse opportunities for growth and career development.
  • Intercom's integrated approach to customer communication can lead to improved customer satisfaction and retention, making it a valuable tool for businesses.

What critics are saying

  • The competitive CRM market requires constant innovation to stay ahead, posing a challenge for Intercom to maintain its unique value proposition.
  • Dependence on subscription-based revenue means that economic downturns or budget cuts could impact client retention and revenue.

What makes Intercom unique

  • Intercom integrates live chat, email marketing, and customer support into a single platform, offering a seamless customer communication experience unlike many competitors who offer these services separately.
  • Their focus on personalized messaging and automation sets them apart in the CRM market, providing a more tailored customer interaction.
  • Intercom's robust analytics and reporting tools enable businesses to measure the effectiveness of their communication strategies, a feature that is not always comprehensive in competing platforms.

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Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.