Full-Time

Customer Service

Posted on 10/26/2024

Universal

Universal

1,001-5,000 employees

No salary listed

Entry, Junior

Pensacola, FL, USA

Immediate career opportunities in the area.

Category
Customer Experience & Support
Customer Experience
Customer Support
Required Skills
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
Requirements
  • One year experience in a related office setting.
  • Excellent written and verbal communication skills
  • Experience with Microsoft Office; MS Word, MS Excel, MS PowerPoint
  • Excellent customer service skills and assertive, dependable personality
  • Ability to maintain good working relationships with co-workers, supervisors, management, and agents.
  • Ability to independently solve problems and see them through to resolution.
Responsibilities
  • Tracing container imports daily and updating operating system to reflect data
  • Entering work orders
  • Updating web portals for customer billing requirements
  • Customer interfacing
  • Extracting and uploading documents required for billing

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Warren, Michigan

Founded

1981

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for EV logistics services aligns with Universal's capabilities and market position.
  • Growing interest in sustainable logistics solutions presents new opportunities for Universal.
  • Advancements in autonomous trucking technology could reduce costs and increase efficiency for Universal.

What critics are saying

  • Decline in intermodal load volumes could indicate weakening demand or operational inefficiencies.
  • Closure of brokerage subsidiary suggests challenges in the brokerage segment and potential financial strain.
  • The acquisition of Parsec represents a significant financial commitment that could strain resources.

What makes Universal unique

  • Universal Logistics is a key supplier for General Motors, enhancing its industry reputation.
  • The acquisition of Parsec boosts Universal's contract logistics segment to over $1 billion annually.
  • Universal's specialized heavy-haul services are a cornerstone of its trucking segment success.

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Benefits

Health Insurance

Company News

PR Newswire
Apr 15th, 2025
Universal Logistics Holdings, Inc. Recognized as 2024 Supplier of the Year by General Motors

WARREN, Mich., April 15, 2025 /PRNewswire/ - Universal Logistics Holdings, Inc. (NASDAQ: ULH) was named a 2024 Supplier of the Year by General Motors ("GM").

Stock Titan
Apr 15th, 2025
Universal Logistics Holdings, Inc. Recognized as 2024 Supplier of the Year by General Motors

Universal Logistics Holdings (NASDAQ: ULH) has been honored as a 2024 Supplier of the Year by General Motors at GM's 33rd annual Supplier of the Year event in Phoenix, Arizona.

Defense World
Mar 9th, 2025
Proficio Capital Partners LLC Makes New $753,000 Investment in Universal Logistics Holdings, Inc. (NASDAQ:ULH)

Proficio Capital Partners LLC makes new $753,000 Investment in Universal Logistics Holdings, Inc. (NASDAQ:ULH).

FreightWaves
Feb 6th, 2025
First Look: Universal Logistics Q4 Earnings

Universal Logistics Holdings reported a 19% year-over-year increase in operating revenue to $465.1 million in the fourth quarter.The company’s adjusted earnings per share decreased 4.9% year over year to 77 cents during the quarter.Universal Logistics beat Wall Street analysts’ revenue estimates of $435.7 million in the fourth quarter but missed on EPS expectations of 92 cents per share.Company officials touted results in its contract logistics segment and demand for heavy-haul services during the quarter.“Our contract logistics segment continues to be the cornerstone of our success,” CEO Tim Phillips said in a news release. “Strong demand for our specialized, heavy-haul services has also enabled our trucking segment to produce solid results during the quarter, and throughout all of 2024.”Universal Logistics (Nasdaq: ULH) is a Warren, Michigan-based truckload transportation, intermodal and logistics provider. The company provides services across the U.S, Mexico, Canada and Colombia and has more than 10,000 employees.Revenue in the contract logistics segment increased 52.7% year over year to $307.4 million.At the end of the fourth quarter, the intermodal segment managed 90 value-added programs, including 20 new rail terminal operations, compared to a total of 71 programs in the fourth quarter of 2023.In the trucking segment, fourth-quarter revenue increased 11.5% year over year to $83.8 million.The number of loads in the company’s trucking segment declined 17% year over year to 36,068 in the fourth quarter.Average operating revenue per load in the trucking segment increased 30% year over year to $2,183. The average number of tractors in the quarter decreased 15.5% year over year to 699.Revenue in the intermodal segment decreased 15.9% year over year to $73.1 million in the fourth quarter. Load volumes in the segment declined 15.3% year over year to 100,457.Average operating revenue per load in the intermodal segment, excluding fuel surcharges, declined 2.2% year over year to $537.Universal Logistics announced a cash dividend of 10.5 cents per share of common stock. The dividend is payable to shareholders of record by April 1.The company will hold a conference call to discuss results with analysts at 10 a.m

FreightWaves
Oct 25th, 2024
Universal Logistics misses on Q3 EPS and revenue forecasts

In August, Universal Logistics closed its brokerage subsidiary Universal Capacity Solutions in Nashville, Tennessee, and laid off 125 employees.

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