Full-Time

Commercial Expansion Account Manager

Posted on 8/27/2024

Sumo Logic

Sumo Logic

501-1,000 employees

Cloud-based data analytics and security platform

Data & Analytics
Enterprise Software
Cybersecurity

Compensation Overview

$78k - $96.8kAnnually

+ Bonus + Commission + Equity Awards

Junior, Mid

Remote in USA

Category
Customer Success Management
Sales & Account Management
Requirements
  • 2-3+ years of experience in a client-facing role.
  • Ability to understand complex ecosystems and build great relationships with technical and non-technical customers.
  • Proven record of success in developing relationships, optimizing accounts, and working with technical products.
  • Previous experience (or willingness to learn) about SaaS, Infrastructure, and observability and security use-cases.
  • Proactively build relationships with customers to achieve loyalty.
  • Skills for balancing customer experience and satisfaction with opportunity prioritization and upsells.
  • Strong problem solving and analytical skills.
  • Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities.
Responsibilities
  • Own the post-sale engagement, growth, and success of a portfolio of Sumo Logic.
  • Ability to drive cross-sell opportunities for additional Sumo Logic products and features across long-term, consultative engagements.
  • Develop and implement strategies for driving product adoption and client retention with a book of business.
  • Experience managing projects with input from cross-functional teams and leaders at Sumo Logic.
  • Become a Subject Matter Expert (SME) in Sumo Logic’s product roadmap, basic integration types, and go-to-market strategies.
  • Advocate for your clients internally by sharing client feedback, usage patterns, and insights with the Product and New Business sales teams to continuously improve the user experience.

Sumo Logic provides data analytics and security tools that help businesses collect, analyze, and visualize large datasets. Their cloud-based platform allows medium to large enterprises across various industries to manage data efficiently and securely, enabling better decision-making and improved operations. Unlike many competitors, Sumo Logic operates on a subscription model, offering scalable solutions without the need for on-premises software. The company's goal is to empower clients to enhance their operational efficiency and security in a data-driven world.

Company Stage

IPO

Total Funding

$330.8M

Headquarters

Redwood City, California

Founded

2010

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-13%
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Simplify's Take

What believers are saying

  • Expansion into South Korea could increase Sumo Logic's customer base in Asia.
  • Recognition in the Gartner Magic Quadrant enhances Sumo Logic's reputation in cybersecurity.
  • The Sumie Awards program boosts customer engagement and brand loyalty.

What critics are saying

  • Rapid market expansion may strain Sumo Logic's operational capabilities and service quality.
  • Flex Licensing could increase operational costs without proportional revenue growth.
  • Strong competition in SIEM market pressures Sumo Logic to continuously innovate.

What makes Sumo Logic unique

  • Sumo Logic offers a disruptive Flex Licensing model with free unlimited log data ingest.
  • The MITRE ATT&CK Threat Coverage Explorer enhances security analytics within Sumo Logic's Cloud SIEM.
  • Sumo Logic's cloud-native platform provides real-time intelligence across structured and unstructured data.

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Benefits

Competitive base salary + bonus + RSU's

Unlimited PTO + 12 company holidays + 4 quarterly wellness days

100% remote or in office

Employee stock purchase plan- ESPP

Medical, Dental, Vision

Paid Parental leave

INACTIVE