Full-Time

Account Manager

Verra Mobility

Verra Mobility

1,001-5,000 employees

Provides smart mobility technology for safer, efficient transportation.

Data & Analytics
Hardware

Mid

Remote in USA

Required Skills
Communications
Customer Service
Requirements
  • Minimum 3+ years as a Customer Support Specialist, Customer Service, Account Management, or related experience
  • Experience working with state, local governments, and elected officials preferred
  • Strong written and verbal communication skills collaborating with all levels of internal and external organizations
  • Demonstrates strong business acumen, and success in developing and maintaining customer relationships
  • Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
  • Sound decision making, analytical and organizational skills in a fast-paced environment
Responsibilities
  • Manage multiple accounts; develop relationships with political and operational stakeholders
  • Own client retention, renewals, upsells and client satisfaction
  • Work closely with internal teams on day-to-day operational processes, efficiency opportunities, troubleshooting and quality control
  • Quickly determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
  • Partner with internal cross-functional teams to understand customer goals and key performance metrics
  • Account research and analysis as it pertains to preparing and delivering client reports including research and analysis
  • Ensure accurate and timely client invoicing and billing
  • Provide input on new processes and workflows as needed
  • Focus on ensuring superior customer service levels, operational excellence and strategic insight

Verra Mobility, a global leader in smart mobility technology, fosters a culture of safety and efficiency, leveraging a unique blend of vehicles, hardware, software, and data to create comprehensive solutions for transportation and parking management. The company's competitive advantage lies in its ability to address intricate payment, utilization, and compliance issues for fleet owners and rental car companies, setting it apart in the industry. With its commitment to improving urban mobility and supporting healthier communities, Verra Mobility demonstrates industry leadership in creating safer, smarter, and more connected transportation systems worldwide.

Company Stage

IPO

Total Funding

$1B

Headquarters

Mesa, Arizona

Founded

1987

Growth & Insights
Headcount

6 month growth

8%

1 year growth

22%

2 year growth

33%