Salary Range: 36.06 to 40.87 (Currency: USD) (Pay period: per-hour-wage)

Responsibilities

• Instrument Diagnostics and Repair 
• Perform diagnostics, troubleshooting, and repairs on Gator Bio’s instruments portfolio. Address hardware and software issues to restore peak performance across systems. 
• Perform repairs on Gator Bio’s instruments used in Manufacturing and R&D. 
• Ensure that all instruments meet operational specifications. 
Routine Maintenance and Upgrades 
• Conduct preventive maintenance and apply necessary hardware and software upgrades across internal and external units. 
• Manage system calibrations and firmware updates to align with industry standards, enhancing reliability across all Gator Bio instruments. 
• Assist with managing and maintaining spare part inventory. 
Collaboration and Continuous Improvement 
• Collaborate with engineering and product development teams to identify and address recurring issues, sharing insights that contribute to future product enhancements. 
• Report on field performance for next-generation models, supporting improvements to key models such as the Gator® Prime and Gator® Plus to better meet research demands. 
• Assist with documentation and implement best practices. 
Customer Support and Reporting 
• Act as a liaison between customers and the technical team by providing remote troubleshooting and support, ensuring quick resolution of technical issues. 
• Maintain detailed service logs and communicate regular updates to the Manager of Customer Success regarding equipment status and repair progress. 
• Producing timely and accurate expense reports. 
All job duties as assigned.  

Requirements

• Bachelor’s degree in Engineering, Biomedical Engineering, or a related technical field, or equivalent hands-on experience with complex lab equipment. 
• A minimum of 3 years of experience in technical diagnostics and repair, with expertise in high-throughput or complex lab systems, particularly in life sciences. 
• Prior experience in basic wet-lab skills (e.g. pipetting & making buffers) is strongly desired. 
• Prior experience with a Quality Management System and Customer Relationship Management platform is strongly desired. 
• Strong problem-solving skills and the ability to work independently, with keen attention to technical detail. 
• Excellent communication skills to effectively collaborate with the Customer Success team and provide clear updates to customers.