Full-Time
PC Support Technician
Link Solutions
51-200 employees
IT infrastructure and cybersecurity for government
No salary listed
No H1B Sponsorship
Kansas City, KS, USA
In Person
Relocation incentive available.
US Citizenship, US Top Secret Clearance Required
 IT & Security (2) |
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- U.S. citizen with an active secret clearance.
- IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, GICSP, GSEC, SSCP, etc.).
- Two (2+) years in a PC Support Technician role or relevant field.
- Experience installing, configuring, troubleshooting, and supporting PC/server hardware and software.
- Experienced in diagnosing network cable issues and configuring network interfaces and internet connections.
- Proficient in providing help desk support, identifying technical issues, and offering temporary solutions.
- Capable of responding to user inquiries and providing technical assistance on PC systems and applications.
- Windows workstation systems administration training.
- Have and maintain a CE certificate in MS Server 2016, Server 2019, Windows 10, or Microsoft Modern Desktop.
- Provide help desk information and support; determine the cause of the problem; offer temporary solutions if the problem cannot be resolved within an appropriate timeframe.
- Responds to user inquiries and requests and provides technical assistance on PC systems, related hardware and software, and standard applications.
- Install, set up, relocate, configure, troubleshoot, and support PC/server hardware and software.
- Configure software upgrades; configure and perform tuning of operating systems to enhance PC performance.
- Install and configure network interfaces and internet connections.
- Diagnose network cable and configuration problems.
- Coordinate support with the local Network Enterprise Center.
- Services support tickets for Training Management Directorate (TMD) users.
- Implement and design an organization-wide set of standards for future and existing information systems.
- Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions.
- Associate's Degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
- Proficiency with Microsoft Office products.
- Experience supporting a Network Enterprise Center and managing support tickets for TMD users.
- Experience working in a Department of Defense (DoD) environment.
- Experience creating and modifying documentation for technical processes and procedures.
- A problem solver and troubleshooter who thrives in resolving complex problems.
- Strong self-starter requiring minimal supervision.
- Excellent communication skills (written and oral) and interpersonal skills.
- Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Link Solutions provides IT infrastructure support, application development, cybersecurity, virtualization, and cloud and mobility services to U.S. federal government agencies. Its offerings cover designing, deploying, and managing IT environments, building custom applications, securing systems, virtualizing workloads, and enabling cloud and mobile access for government workflows. The company differentiates itself with certifications and governance credentials (ISO 9000, ISO 20000, ISO 27000; CMMI ML3 DEV, SVC, and SPM) and its SBA 8(a) program history, signaling trained processes and a track record with federal clients. With a guiding philosophy of “Mission First… Customer Always,” Link Solutions aims to deliver enduring, mission-focused solutions and lasting client relationships that provide superior support to government missions.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
McLean, Virginia
Founded
2006
Simplify's Take
What believers are saying
- Won $20M Fort Stewart task order March 25, 2025, beating competitors.
- Secured $32M Clarksburg 5-year task October 22, 2025, over 11 bidders.
- Supports Defense Health Agency with $9.87M IT contract expanding revenue.
What critics are saying
- Vision IT undercuts Link on IMCS IV task orders with aggressive pricing.
- NETCOM zero-trust shift obsoletes Link's C4IM and LMR services by 2029.
- FY2027 NDAA cuts Army IT by 15-20%, slashing Link's 70% IMCS revenue.
What makes Link Solutions unique
- Link Solutions holds IMCS IV contract W91RUS-23-D-0029 for Army NETCOM C4IM services.
- Prime contractor on four vehicles including RS3 for worldwide C4ISR support.
- One of 29 small business awardees on $900M IMCS IV IDIQ through 2028.
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Company News
Link Solutions is proud to be a 2025 Gold HIRE Vets Medallion Award recipient! Link Solutions, Inc. is honored to be recognized by the U.S. Department of Labor with the 2025 Gold HIRE Vets Medallion Award, a national distinction that reflects its ongoing commitment to employing and supporting America's veterans. At Link, nearly one in every three employees is a U.S. military veteran. Linksol Inc value the mission focus, discipline, [...]
Link Solutions, Inc. (Link), a leader in IT services and solutions for the Department of Defense and Civilian Agencies has been awarded a U.S. Army contract under the Information Management Communications Systems IV (IMCS IV) program.