Delivery Operations Specialist

Job Description

CyberArk is seeking a detail-oriented Delivery Operations Specialist to join a growing Quote-to-Cash department. This is a fantastic opportunity for a highly motivated, analytical individual to join a great company and have an impact on the future infrastructure being set up for continued growth. This is a hybrid role focused on delivering product licenses and software, while ensuring optimal efficiency, revenue, and margin performance post-sales.

Job functions:

• Manage delivery of customer software – license generation, asset creation while working with multiple departments across the business while managing customer data.
• Improve efficiency within CyberArk global delivery operations by implementing and maintaining consistent and scalable processes and building and maintaining customer products data base.
• Support internal teams with operations-related questions and inquiries.
• Process documentation and maintain knowledge base of operations processes.
• Manage high volume peak periods (end of quarter and fiscal year).
• Work closely with multiple departments across the business to ensure quality processes.

#LI-CT1

Qualifications

• Experience in managing multiple processes in a high-volume environment.
• Experience in managing post-sale processes.
• Prior experience of 1-2 years in a SaaS company
• Self-learner with the ability to prioritize tasks, with a strong emphasis on working as part of a team
• Working knowledge of Salesforce
• Strong communication and interpersonal skills with the ability to connect with diverse audience
• Experience with Microsoft Office