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Full-Time

Bilingual Customer Support Specialist

French Speaking

Posted on 7/10/2024

AllTrails

AllTrails

201-500 employees

Global outdoor trail maps and reviews platform

Consumer Goods
Data & Analytics

Compensation Overview

$65k - $85kAnnually

+ Equity + Health Benefits + Dental Benefits + Vision Benefits

Junior, Mid

Remote in USA

Category
Customer Support
Customer Success & Support
Required Skills
Quality Assurance (QA)
Marketing
Requirements
  • Fluency in English as well as in French
  • 2+ years of work experience in a customer support role
  • The desire to go above and beyond to help customers achieve the best experience
  • Experience collaborating with Product, Engineering, and Marketing stakeholders to communicate issues
  • Excellent written and verbal skills; ability to explain complex concepts in a simple manner
  • A natural, deep curiosity that drives you to learn, investigate, and constantly ask why
  • Humility, empathy, and open-mindedness - no egos
Responsibilities
  • Responding to and troubleshooting customer support issues and tickets across platforms (web, iOS, Android)
  • Working with a close-knit team to identify trends, bugs, and escalate priority issues that need immediate attention
  • Serving as the voice of our community and championing feature requests to the Product team
  • Assisting the Product team with QA testing

AllTrails provides a comprehensive outdoor platform offering hand-curated trail maps, photos, reviews, and user recordings sourced from a global community of outdoor enthusiasts. The platform is used by over 60 million people worldwide and was recently recognized as Apple's 2023 iPhone App of the Year.

Company Stage

Seed

Total Funding

$227.6M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

12%

1 year growth

24%

2 year growth

49%