Business Development Representative

About incident.io

incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong.

Since launching in 2021, we’ve helped 800 companies—including Netflix, Airbnb and Block—resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster.

We’re a small team that cares deeply about pragmatism, quality, magic, and pace. We've raised $100M from Index Ventures, Insight Partners and Point Nine, alongside many angel investors who are founders and executives of world-class companies.

The Team

As a Business Development Representative (BDR), you'll play a crucial part in our growing sales team. BDRs are often the first point of contact for potential customers, shaping their initial experience with incident.io. Striving to make every interaction thoughtful and engaging, setting the stage for long-term relationships.

Our BDR team is responsible for identifying and engaging high-potential prospects through various channels — ultimately driving pipeline growth for the business. We've seen promising results from our initial investments in this area, and we're now looking to expand our efforts.

Joining our team at this stage offers an exciting opportunity to contribute to the growth and refinement of our sales development strategies. Additionally, you will work closely with AEs and Sales leadership to make a significant impact on our company's growth trajectory.

What you’ll be doing:

• Joining a VC-backed start-up to build a new category with a product that has strong market fit that isn't fully capitalized yet.

• Helping define our Go-to-Market strategy where you can be creative in your outbound approach, reaching out to prospects via various channels.

• Gaining experience in going upmarket and selling to renowned companies, expanding your experience and skill set.

• Growing and developing rapidly with a clear path to move towards an Account Executive position, ensuring your professional growth.

• Partnering with colleagues across sales, marketing, and senior leadership to strategize best practices to drive the company’s success.

What experience you need to be successful:

• Proven track record as an BDR working in a B2B SaaS environment, consistently achieving top performance metrics within your team, or a track record of success in a competitive environment if you are early in your career.

• True hunter mindset where you are motivated by success and possess the drive and grit to keep moving forward and solve problems even in the face of rejection.

• Analytical approach to problem solving, with a willingness to try new messaging, campaigns, and approaches, iterate, and improve. Even when something is working, you’re looking for a better way.

• Exceptional verbal, written, and presentation skills, as well as a track record of successfully building outbound sales pipeline.

• Desire to work in a fast-paced start-up environment where things can be ambiguous and you need to operate with autonomy.

What we offer:

We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth.

• Market leading private medical insurance

• Generous parental leave

• First Friday of the month off

• Generous annual leave/PTO allowance

• Competitive salary and equity

• Remote working and personal development budget

• Enhanced pension/401k

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