Claims Manager

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We're looking for a Claims Manager - National Large Loss Property to join our growing team!

As a Claims Manager, your claims experience and strive for excellence will help you successfully manage the day to day operations of our National Property Large Loss team. Your passion for coaching, development and engagement will help strengthen team connections, keep everyone motivated to deliver second-to-none experiences for our customers and inspire people to go above and beyond in everything they do.

This position is a full-time permanent position that can be based in any of our Quebec or GTA offices.

What you'll do here:  

• Manage the day to day operation of the Property Large Loss team to ensure results produced meet team, department, corporate, Provincial and regulatory standards and goals; provide regular feedback to leadership on results.
• Achieve essential business goals and meet customer service expectations.
• Provide technical oversight and guidance with a focus on indemnity and expense control, as well as, optimal customer experience.
• Act as claims authority within areas of expertise and provide direction on such issues as policy interpretation, quantum analysis, reserving and technical issues. Settle large or complex claims within authority or escalates issues as necessary.
• Continually assess and improve workflows to ensure efficiency. This includes responding to and partnering with internal and external contacts regarding issues affecting them and to ensure collaborative relationships with all stakeholders.
• Work closely with the Director and Claims Managers to develop strategies and long term and short term plans to facilitate ongoing work, process improvement, customer relations and other functions.
• Monitor financial performance and productivity and report observations, progress and recommendations to key stakeholders.
• Lead and actively contribute to a culture of continuous improvement and ensure utilization of tools and behaviours to foster critical thinking and innovation around problem solving.
• Provide effective leadership, responsible for hiring and terminations, coaching and mentoring, performance management, continuous learning and career development for direct reports.
• Lead property large loss training strategy.
• Completion of monthly file reviews and audits, identify opportunities and develop action plans.

What you bring to the table:

• A minimum of 10 years of management, coaching and mentoring experience in commercial property claims.
• Extensive experience handling large and complex property losses, including builders risk, business interruption and time element claims in all Canadian jurisdictions.
• Technical expertise in coverage analysis, building construction and quantum evaluation.
• Exceptional organisation and time management skills.
• Strong negotiation, project management and problem solving skills.
• Knowledge of reinsurance an asset.
• Ability to foster a culture of continuous improvement and drive positive change.
• Demonstrated ability to lead by example though Intact’s Leadership Success Factors.
• Excellent customer, communication and interpersonal skills – you can relate to anyone!
• Bilingual in French and English “Need to interact on a regular basis with colleagues across the country”.
• AMF license required.

#LI-LA1

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.