Full-Time
Product Support Engineer
Posted on 9/12/2025
Nexthink
1,001-5,000 employees
Real-time DEX analytics and remediation
No salary listed
Boston, MA, USA + 1 more
More locations: Phoenix, AZ, USA
Hybrid
Hybrid model requiring three days in the Boston office.
US Top Secret Clearance Required
 IT & Security |
|---|
- Minimum 3 years of experience in technical support roles.
- Strong customer service orientation and attention to detail.
- Proven experience in troubleshooting Linux server-side applications.
- Solid understanding of Windows operating systems.
- Experience with cloud technologies such as Azure or AWS and microservices is a plus.
- Background in virtualization, systems, and network administration.
- Excellent verbal and written communication skills in English.
- Team player with an autonomous mindset and openness to feedback.
- Eagerness to learn and grow in a dynamic environment.
- Ability to work in Federal government environments, including successfully passing a security clearance prior to joining Nexthink.
- Provide Level 1 and Level 2 technical support for the Nexthink solution and its components.
- Troubleshoot issues directly with customers and partners via phone and remote sessions.
- Ensure end-to-end tracking of support requests from initiation to resolution.
- Collaborate with internal teams through follow-up meetings to drive issue resolution.
- Maintain and enhance the internal knowledge base with updated troubleshooting steps and solutions.
- Demonstrate ownership and accountability for the support domain.
- Support deployments in Federal government environments, ensuring compliance with security and operational standards.
- Experience with cloud technologies such as Azure or AWS and microservices is a plus.
Nexthink provides a cloud-native platform for Digital Employee Experience (DEX) management. Nexthink Infinity collects real-time data from end-user devices across physical, virtual, and cloud environments, including device performance, app usage, network status, and security, to help IT diagnose issues before employees notice them. The platform uses AI-driven analytics, automated remediation, and employee feedback tools such as surveys and notifications, while Nexthink Adopt adds personalized guidance to improve application adoption. It differentiates itself by combining end-user monitoring, real-time analytics, automation, and engagement features in one platform, serving a large global enterprise base to reduce unreported IT problems, boost productivity, and optimize IT costs.
Company Size
1,001-5,000
Company Stage
Acquired
Total Funding
$3.3B
Headquarters
Prilly, Switzerland
Founded
2004
Simplify's Take
What believers are saying
- Vista's $3B majority stake accelerates AI agentic IT innovation post-2025 acquisition.
- NTT DATA partnership launches DEX services in Japan December 2025.
- Revenue surged from $100M ARR in 2020 to $294M in 2024.
What critics are saying
- Vista cuts Nexthink R&D 20-30% within 18 months post-acquisition.
- ServiceNow Vancouver bundles DEX AI, stealing 25% upsell opportunities.
- Microsoft Intune Copilot causes 40% Global 5000 client attrition.
What makes Nexthink unique
- Nexthink Infinity analyzes billions of real-time signals for proactive DEX management.
- DEX Score combines device performance with employee sentiment for holistic insights.
- AppLearn acquisition adds digital adoption to maximize application ROI.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Hybrid Work Options
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Blue Owl Capital led a $750 million debt financing to support Vista Equity Partners' majority stake acquisition of AI software company Nexthink, which values the company at approximately $3 billion. The loan is priced at 5.5 percentage points above US benchmark rates. Despite the high-profile deal, Blue Owl's shares fell roughly 5%, reflecting investor concerns over the firm's exposure to technology-focused private credit transactions. The asset manager has faced scrutiny after permanently closing redemptions on a $1.6 billion fund, raising questions about private credit market liquidity. Nexthink, a Swiss-American enterprise software company specialising in workplace monitoring tools, has grown rapidly. Its annual revenue climbed from $100 million in 2020 to approximately $294 million in 2024, driven by demand for digital employee experience solutions.
NTT DATA and Nexthink launch strategic partnership to advance Digital Employee Experience (DEX) in Japan. NTT DATA has teamed up with Nexthink SA, a top player in Digital Employee Experience (DEX). This partnership significantly enhances advanced digital workplace services in Japan. Beginning December 2025, NTT DATA will launch new DEX services on the Nexthink Infinity platform. These services give live insights into employee digital environments. They will automate issue detection. This will allow for zero-touch operations. It will make IT management easier and increase worker productivity. As work environments grow more complex with hybrid setups, cloud use, and generative AI, IT departments face more challenges. They encounter more incidents, have scattered systems, and see less visibility into device and app performance. NTT DATA has always backed corporate digital workplaces with office automation. To improve employee-centered digital experiences, ITBusinessToday Weekly News RoundUp Infomart Corporation need better insights. It also needs smarter operations and improvements based on data. DEX has become a key part of enterprise digital workplace strategies. It provides visibility and control that surpass traditional IT monitoring. NTT DATA pairs its strong transformation skills with Nexthink's real-time analytics and AI solutions. The result is a service that always checks data from devices, apps, networks, and user interactions. It spots problems before they affect employees and fixes issues automatically when it can. Using objective digital usage data helps businesses cut costs. It also boosts engagement, satisfaction, and productivity. The new DEX services will roll out in phases. This includes: * Assessing the current state * Designing the DEX roadmap * Establishing KPIs * Implementing the platform * Restructuring operations * Ongoing optimization This approach ensures a smooth transition and effective results. NTT DATA will improve these services using its generative AI platform, LITRON(R). It will automate problem classification, triage of incidents, and response workflows. This integration helps create a more independent digital workplace. It solves both routine and complex IT issues quickly, accurately, and with little human help. Nexthink Infinity combines real-time diagnostics, AI insights, and experience analytics. This creates a clear picture of the employee digital ecosystem. The platform provides tools for automated root-cause analysis. It also offers proactive digital support. This helps IT teams maintain a strong workforce in different settings. It can spot new friction points and predict employee needs. This builds a culture of continuous improvement in digital operations. NTT DATA aims to expand these services in sectors where digital workplace performance is vital. This includes government, finance, and manufacturing. The company uses insights from its own proof-of-concept projects. This helps it create a better and scalable service model. The goal is to speed up the adoption of DEX in Japanese businesses. This partnership shows a bigger change in IT's role. IT is shifting from simply stabilizing systems to enhancing employee experience. This change boosts productivity and builds organizational resilience. NTT DATA partners with Nexthink to enhance digital workplaces. This partnership seeks to enhance operational intelligence with generative AI. It also helps Japanese businesses build flexible and sustainable workplaces. The joint initiative will help boost workforce productivity and modernize IT operations. This is important as technology evolves quickly.
Vista Equity Partners acquires majority in Nexthink in $3 billion deal. The transaction reinforces Nexthink's standing as one of the most successful and innovative enterprise software companies in the world, serving more than 1,500 enterprise customers and 25 million employees globally. The strategic investment is set to accelerate Nexthink's innovation and unlock a new era of AI-powered, agentic Digital Employee Experience (DEX). Nexthink, a category creator and leader in Digital Employee Experience (DEX) management, today announced a definitive agreement to receive a majority investment from Vista Equity Partners ("Vista"), a leading global technology investor that specializes in enterprise software. The deal values Nexthink at $3 billion. Founder and CEO Pedro Bados, along with the Nexthink leadership team, will continue to lead the company's next phase of growth. The transaction is expected to close in the first quarter of 2026 subject to the satisfaction of certain closing conditions. This strategic investment comes at a time of extraordinary momentum for Nexthink and the entire DEX space, driven by the emergence of agentic IT for employees and businesses, which is redefining traditional approaches to IT management and enterprise productivity. "Vista is the gold standard in software investment and operational excellence," said Pedro Bados, CEO and Co-Founder of Nexthink. "Their strategic network and deep expertise are invaluable as we scale to our next stage. Today, more than 25 million employees around the world rely on Nexthink to unlock their full potential through technology. Our top priority remains accelerating innovation and delivering even greater value to our customers and partners." By continuously analysing billions of real-time signals across devices, applications and networks, Nexthink provides organizations with a real-time, comprehensive view of technology performance across the enterprise. Its generative and agentic-AI capabilities enable IT teams to anticipate needs, identify and resolve issues proactively, and automate improvements at scale. The result is faster problem resolution, stronger engagement, and a more connected and productive enterprise workforce. "As work becomes increasingly digital and distributed, businesses face mounting pressure to deliver seamless, high-performing technology experiences for their employees," said Michael Fosnaugh, Co-head of Vista's Flagship Fund and Senior Managing Director. "Nexthink's DEX platform enables real-time detection and resolution of IT issues - empowering enterprises to proactively maintain productivity and employee engagement." "By combining deep analytics, automation and a modern data architecture, Nexthink is redefining how enterprises manage core IT operations while enabling employees to get the most out of the digital platforms they use every day," said Rod Aliabadi, Managing Director at Vista. "We're excited to partner with Nexthink as it continues to lead the expansion of the DEX market, an attractive segment with strong AI tailwinds and significant long-term potential." Vista is a global technology investor that specializes in enterprise software. Vista's private market strategies seek to deliver differentiated returns through a proprietary and systematic approach to value creation developed and refined over the course of 25 years and 600+ transactions. As of June 30, 2025, Vista had more than $100 billion in assets under management.
Vista has invested in the software provider Nexthink. The article mentions a verification email process but does not provide specific financial details about the investment.
Strategic investment set to accelerate Nexthink's innovation and unlock a new era of AI-powered, agentic Digital Employee Experience (DEX)BOSTON, Oct. 27, 2025 /PRNewswire/ -- Nexthink, a category creator and leader in Digital Employee Experience (DEX) management, today announced a definitive agreement to receive a majority investment from Vista Equity Partners ("Vista"), a leading global technology investor that specializes in enterprise software.This strategic investment comes at a time of extraordinary momentum for Nexthink and the entire DEX space, driven by the emergence of agentic IT for employees and businesses, which is redefining traditional approaches to IT management and enterprise productivity. Founder and CEO Pedro Bados, along with the Nexthink leadership team, will continue to lead the company's next phase of growth."Vista is the gold standard in software investment and operational excellence," said Pedro Bados, CEO and Co-Founder of Nexthink. "Their strategic network and deep expertise are invaluable as we scale to our next stage. Today, more than 25 million employees around the world rely on Nexthink to unlock their full potential through technology. Our top priority remains accelerating innovation and delivering even greater value to our customers and partners."By continuously analysing billions of real-time signals across devices, applications and networks, Nexthink provides organizations with a real-time, comprehensive view of technology performance across the enterprise