Full-Time
Service Logistics Coordinator II
Posted on 9/10/2025
Pella Corporation
1,001-5,000 employees
Manufactures and installs windows and doors
No salary listed
Grimes, IA, USA
In Person
 Operations & Logistics (7) |
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- High School Diploma or GED
- Associate's Degree
- Prior experience in customer service is essential
- Ability to read and analyze documents related to contracts and work documents
- Ability to write reports and business correspondence
- Ability to verbally present information and respond to questions from customers, managers, and the general public
- Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customers, and visitors
- Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Be able to compile and decipher information in a spreadsheet format
- Regularly stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; talk or hear; occasionally sit; stoop, and kneel; lift and/or move up to 15 pounds; vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
- Resource Optimization Function: Responsible for assisting the technicians with questions to minimize disruptions and assisting technicians with filling in their schedules if they need more work
- Resource Optimization Function: Responsible for daily optimization of Technician’s routes using routing software
- Resource Optimization Function: Fill in open time in technicians’ schedules and maximize the number of trips completed per day
- Resource Optimization Function: Come up with creative solutions to prevent reschedules
- Dispatching Function: Assist Customer Service personnel with special scheduling needs when applicable
- Dispatching Function: Schedule urgent Technician visits for safety or security issues
- Dispatching Function: Organize and schedule Saturday service trips as needed
- Dispatching Function: Contact customers to inform them of last minute reschedules
- Dispatching Function: Assist in confirming in confirming technician schedules
- Systems / Administrative Function: Expert on all service systems including Service Module, OSC, OFSC, POMS, WMS, and route optimization software
- Systems / Administrative Function: Responsible for creating Service Pick Tickets and creating and printing technician’s loads
- Systems / Administrative Function: Follow up on loads for completion, as needed
- Systems / Administrative Function: Assemble and review technician paperwork; Technician’s Daily Summary, Service Event Tickets and original paperwork, as needed
- Systems / Administrative Function: Inform Customer Service personnel of problems concerning their events
- Systems / Administrative Function: Close Technician loads, as needed
- Parts Coordination Function: Responsible for regular, proactive interface with Logistics Supervisor and Warehouse Supervisor to facilitate complete, accurate and timely service parts staging, pickup and shipping
- Parts Coordination Function: Assist technicians with parts or scheduling issues during pick up
- Parts Coordination Function: Add late parts to loads and coordinate with warehouse Service Aide
- Parts Coordination Function: Coordinate accurate and timely pulling of technicians’ parts with Warehouse Service Aid
- Parts Coordination Function: Coordinate Truck Stock orders, as needed
- Parts Coordination Function: Coordinate Inspections. Provide information back on if the parts fail or pass
- SOP invoicing Functions, as needed: Close out FedEx and delivery tickets from previous day
- SOP invoicing Functions, as needed: Handles all tasks involved with invoicing for OSC
- SOP invoicing Functions, as needed: Follow up with any technician tickets that are still open
- SOP invoicing Functions, as needed: Ensure payment is collected on all tickets and process payments in Cybersource if needed
- Technician Appointment Reminders: Responsible for the daily loading of technician appointments into Apptoto in order for customers to receive appointment reminders
- General Responsibilities: Primary contact for all Service Logistics issues for internal Pella customers - Fields questions, researches issues, funnels requests and generally minimizes disruptions
- General Responsibilities: Identify areas of opportunity in Service Logistics processes to improve First Time Completion Rate, reduce Average Days to Complete Service and to maximize all other Service metrics results
- General Responsibilities: Attend and contribute to all necessary departmental meetings and training sessions
- General Responsibilities: Promotes and facilitates continuous improvement activities in the department
- Skills/Knowledge: Strong construction knowledge
- Skills/Knowledge: Interpersonal skills
- Skills/Knowledge: Communication skills: written, verbal and listening
- Skills/Knowledge: Good time management and organizational skills
- Skills/Knowledge: Adaptability to daily changing situations
- Skills/Knowledge: Ability to multi-task
- Skills/Knowledge: Detail oriented
- Skills/Knowledge: Proficiency with Microsoft® Office and smart devices, and ability to learn internal software programs and applications
Pella Corporation designs and sells windows and doors through dealers, showrooms, and installers across the U.S. and Canada. It brings products to market via 21 manufacturing sites and a workforce of over 10,000, offering a broad range of brands with a focus on design, materials, and performance. The company earns recognition for its product design and innovation and emphasizes employee development and inclusive workplaces. Its goal is to help homeowners by delivering reliable, well-designed windows and doors while investing in people and communities.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Pella, Iowa
Founded
1925
Simplify's Take
What believers are saying
- Videtto’s July 1, 2026 succession preserves continuity after Tim Yaggi’s decade.
- Taylor Hougland can tighten portfolio accountability across Pella’s multi-brand business units.
- Steady Set addresses labor scarcity, safety, and schedule pressure for builders.
What critics are saying
- Videtto’s CEO transition concentrates execution risk during a critical operating handoff.
- Aggressive M&A and portfolio integration create channel conflict and post-close execution failures.
- Quality or delivery slips would quickly damage Pella’s premium brand reputation.
What makes Pella Corporation unique
- Emily Videtto led Pella’s brand, innovation, and operations since 2016.
- Pella sells windows and doors through seven brands, including Pella and CWS.
- Steady Set shifts installation interior-first, reducing ladder time and exterior jobsite exposure.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Flexible Work Hours
Paid Vacation
Paid Sick Leave
Paid Holidays
401(k) Retirement Plan
401(k) Company Match
Tuition Reimbursement
Professional Development Budget
Company News
New York State Builders Association announces 2026 Empire Building Award winners. Apr. 7, 2026, 02:58 PM ALBANY, N.Y., April 07, 2026 (GLOBE NEWSWIRE) - The New York State Builders Association (NYSBA) announced the winners of the 2026 Empire Building Awards, presented by Pella Windows and Doors, during a ceremony held March 26 at the Long Island Builders Institute Trade Expo in Huntington, Long Island. The event brought together leaders from across New York's residential construction industry to recognize excellence in home building, design, and housing leadership. Governor Kathy Hochul attended the ceremony and delivered remarks focused on the state's housing shortage and the need to remove barriers to development. She highlighted her "Let Them Build" agenda, including proposed reforms to the State Environmental Quality Review Act (SEQRA) to streamline approvals and accelerate housing production. The Governor also addressed energy affordability and the importance of aligning state energy policies with housing goals. "Pella's commitment to innovation and quality makes them an outstanding partner for this program," said Mike Fazio, Executive Director of NYSBA. "These awards recognize the builders, designers, and advocates who are delivering high-quality homes and helping to address New York's housing challenges." This year's program recognized excellence across 15 categories, including both project achievement and individual leadership. Two special honors were also presented: the Empire Legacy Award to Mitch Pally, former CEO of the Long Island Builders Institute, for decades of leadership and lasting contributions to the industry; and the Empire Housing Advocacy Award to Karl Eckhart, National Association of Home Builders, for advancing housing policy and affordability. Individual & Industry Leadership Awards Emerging Leader Award - 40 & Under: April Royster, CitiQuiet Windows Housing Champion Award: Frank A. Barbera, Barbera Homes & Development Industry Professional of the Year: Peter G. Vars, BME Associates Residential Builder/Developer of the Year: Douglas Partrick, Heatherwood Project & Design Excellence Awards Residential Remodeling - Under 1,000 SF: Lunna Designs Residential Remodeling - Over 1,000 SF: Tony's Contracting Group Corp Small-Scale Housing - Tiny Home/ADU: Schickel Construction Co. Inc. Single-Family Design - Under 3,000 SF: Conklin Architecture PC Single-Family Design - Over 3,000 SF: DaVinci Construction Sustainable/Green Building: Mega Contracting Group, Throop Corners Affordable Housing Excellence: RKTB Architects, P.C., One Sullivan Place Multi-Family Housing Excellence: Mega Contracting Group, Fabric Astoria Community Development Excellence: Mega Contracting Group, 420 Carroll Ceremony Awards Photographs: flic.kr/s/aHBqjCPyuP For more information on the 2026 Empire Building Award winners, visit www.nysba.com/awards. Markets Insider and Business Insider Editorial Teams were not involved in the creation of this post. Sponsored Financial Content On this island, none of this treasure is buriedAtlantis Paradise Island | Sponsored
Pella Corporation has appointed Taylor Hougland as Executive Vice President and Group President, Business Units, effective 6 April 2026. He will report to President and Chief Operating Officer Emily Videtto. Hougland joins from Whirlpool Corporation, where he managed a multi-billion-dollar North American business unit overseeing multiple brands, product lines and manufacturing operations. He previously worked in mergers and acquisitions investment banking at UBS and private equity at Hammond Kennedy Whitney. In his new role, Hougland will lead growth strategy and financial performance across Pella's brand portfolio, including Pella, Avanti, Bonelli, Burris, CWS, Weather Shield and Win-Dor. Pella Corporation, founded in 1925, manufactures windows and doors for residential and commercial applications, employing over 10,000 people across 20 manufacturing locations.
Taylor Hougland joins Pella Corporation as EVP & Group President, Business Units accomplished Executive to lead Pella's portfolio growth and performance. * By Pella Corporation * 14 hrs ago * Comments * Mari Maloney PELLA, Iowa, April 6, 2026 /PRNewswire/ - Pella Corporation is pleased to announce the appointment of Taylor Hougland as Executive Vice President & Group President, Business Units, effective April 6, 2026. In this new role, Hougland will report directly to Emily Videtto, President & Chief Operating Officer. Hougland has broad experience managing large portfolios and go-to-market strategies. Most recently, he managed a multi-billion-dollar North American business unit at Whirlpool Corporation, overseeing multiple brands, product lines, and manufacturing operations with full profit and loss accountability. His expertise spans product development, sales, merchandising, operations, finance, and corporate strategy. Prior to Whirlpool Corporation, Hougland held roles in mergers and acquisitions investment banking at UBS and private equity at Hammond Kennedy Whitney. "We are thrilled to welcome Taylor Hougland to Pella Corporation. His proven leadership and expertise in managing multi-brand portfolios make him the ideal fit to build on our momentum and drive our growth strategy forward. I'm confident that under Taylor's guidance, our family of brands will continue to deliver innovative, high-quality products and services for our customers and communities," said Emily Videtto, President & COO, Pella Corporation. As EVP & Group President, Business Units, Hougland will be responsible for the growth strategy along with the financial performance of Pella's family of brands including Pella, Avanti, Bonelli, Burris, CWS, Weather Shield, and Win-Dor. He will champion a cohesive approach across the portfolio, ensuring each brand thrives in its market and consistently surpasses customers' expectations while advancing the company's overall performance. Hougland earned a Bachelor of Science in Business Administration from Indiana University's Kelley School of Business and an MBA from Northwestern's Kellogg School of Management. He and his family plan to relocate and reside in Pella, Iowa. About Pella Corporation Pella has been creating a brighter future for its customers, communities, and team members since 1925. Recognized as an industry leader in innovation, Pella Corporation designs and manufactures windows and doors for residential homes and commercial applications. The company is headquartered in Pella, Iowa, and employs more than 10,000 team members across 20 manufacturing locations and 220 showrooms nationwide. For more information, visit https://www.pella.com/. SOURCE Pella Corporation
Pella Corporation leaders Rebecca Hicks and Hillary Cooper honored with national STEP Ahead Awards. Pella Corporation proudly announces that two of its leaders have been recognized nationally through the STEP Ahead Awards (formerly the Women MAKE Awards) by The Manufacturing Institute. Rebecca Hicks, Director of Digital Transformation, has been named a STEP Ahead Honoree. Hillary Cooper, recently promoted to Regional General Manager overseeing the Chicago, Rockford and Detroit sales subsidiaries, has been named an Emerging Leader Honoree. The STEP Ahead Awards recognize outstanding women and their allies in manufacturing who demonstrate excellence in leadership, innovation and mentorship while strengthening the future workforce. Transforming the Digital Future of Manufacturing As Director of Digital Transformation, Rebecca Hicks plays a central role in Pella's multi-year digital evolution. Her decisions shape digital capabilities that touch hundreds of thousands of customers and partners. At the same time, she has built and mentored a high-performing team - many of them women - helping expand representation and opportunity within a traditionally underrepresented space. "Rebecca is helping redefine how our industry connects with customers in the digital space," said nominator Keith Mann, Vice President and Chief Marketing Officer at Pella. "She brings together customer insight, technology and business strategy in a way that drives real results today while shaping the future of how Pella serves customers and partners." Driving Growth and Developing Talent Across Regions Hillary Cooper represents the next generation of manufacturing leadership. Recently promoted to Regional General Manager, she now oversees operations across Chicago, Rockford and Detroit - three strategically important markets. Since joining Pella, Hillary has delivered double-digit growth in a challenging economic environment while building a sustainable talent pipeline to prepare for future expansion. She relaunched the Sales Associate Program, reintroduced the Associate Trade Representative role and strengthened partnerships with Northern Illinois University to encourage more students - particularly women - to consider careers in manufacturing. "Hillary represents the next generation of leadership in manufacturing and sales," said Matt Kiernan, Vice President and General Manager, PDSN and Sales Subsidiaries for Pella. "She delivers results while building strong teams and developing the talent that will sustain our business for years to come. The systems she's put in place to mentor and develop future leaders are already shaping the future of our organization." Leadership Beyond the Business Both Hicks and Cooper extend their leadership into their communities. Rebecca mentors youth through the Ankeny Girls Softball Association and supports single-parent families through volunteer initiatives. Hillary leads volunteer engagement efforts across her region and supports organizations that uplift women and families in Chicago-area communities. Their combined recognition reflects Pella's commitment to developing leaders who drive innovation, strengthen culture and contribute meaningfully beyond the workplace. Hicks and Cooper will be recognized at the STEP Ahead Awards ceremony in Washington, D.C., in April 2026. About Pella Corporation Pella has been creating a brighter future for its customers, communities and team members since 1925. Recognized as an industry leader in innovation, Pella Corporation designs and manufactures windows and doors for residential homes and commercial applications. The company is headquartered in Pella, Iowa, and employs more than 10,000 team members across 20 manufacturing locations and 250 showrooms across the country. For more information, visit https://www.pella.com/
Pella Introduces Steady Set(TM) Interior Installation System for Builders & contractors. By connie dahl | february 26, 2026 | comments off on Pella Introduces Steady Set(TM) Interior Installation System for Builders & contractors. Pella Windows & Doors of Denver & Northern Colorado Introduces Steady Set(TM) Interior Installation System for Builders and Contractors Pella Windows & Doors of Denver & Northern Colorado announced the availability of the Pella Steady Set(TM) Interior Installation System, an innovative installation approach designed to support increased efficiency, improved safety, and consistent quality for builders, remodelers, and contractors. Steady Set(TM) represents a shift from traditional fin-based installation methods by allowing a significant portion of the installation process to occur from the interior of the home. This approach is intended to help crews reduce time spent on ladders and exterior work while supporting more predictable installation workflows on new construction projects. The Steady Set(TM) system was developed to address ongoing industry challenges including labor availability, jobsite safety, and schedule efficiency. By streamlining key installation steps such as shimming, leveling, and plumbing, Steady Set(TM) helps crews complete installations more efficiently while maintaining the performance and quality standards expected of Pella wood windows. "Builders and contractors are constantly navigating tight timelines and jobsite conditions," said a representative of Pella Windows & Doors of Denver & Northern Colorado. "Steady Set(TM) was designed to provide a more efficient and safer installation process while preserving the craftsmanship and long-term performance that trade partners expect from Pella." Pella's continued investment in installation innovation reflects the company's long-standing commitment to supporting the professional building community through product development, trade-focused solutions, and ongoing collaboration with builders and remodelers. Trade professionals interested in learning more about the Steady Set(TM) Interior Installation System or scheduling a demonstration are encouraged to contact their local Pella Trade Representative.