Payroll Administrator

Posted on 4/30/2024

Lush Cosmetics

Lush Cosmetics

1,001-5,000 employees

Personal Care Product Manufacturing

Consumer Goods


Remote in Canada

Required Skills
Customer Service
  • Minimum 1 year of recent US payroll processing experience
  • Minimum 2 years' of recent payroll experience or an equivalent combination of education and related experience
  • Experience and good working knowledge of payroll systems (ADP WFN preferred), internal controls and management
  • Experience in processing of hourly timesheets, salaries, bonuses and other forms of compensation
  • Ability to prepare ad hoc reports using MS Excel (intermediate level preferred)
  • Intermediate proficiency in MS Excel and MS Word
  • Must be able to handle confidential information in an ethical and professional manner
  • Sound analytical thinking, planning, prioritization and execution skills
  • Effective attention to detail and a high degree of accuracy
  • Ability to respond appropriately in pressure situations with a calm and steady demeanor
  • Ability to effectively communicate both verbally and in writing
  • Strong customer service focus, work ethic and positive team attitude
  • Knowledge of legal and regulatory compliance and procedures including labor laws and employment standards in all jurisdictions in which LUSH operates
  • Maintain payroll information by collecting, calculating and entering data into payroll system (ADP WFN) as well as retrieving data when necessary
  • Process new hires and onboarding of new employees and termination; review accuracy and completeness of the information received and investigate/follow up on any anomalies and discrepancies
  • Assist in ensuring accurate tracking of vacation and sick balances
  • Respond to inquires and requests in payroll ticketing system
  • Assist with monthly, quarterly and year end calculations and reports
  • Resolve payroll discrepancies by collecting and analyzing information and interacting with various departments, managers and employees
  • Maintain payroll operations by following policies and procedures and reporting needed changes
  • Maintain employee confidence and protect payroll operations by keeping information confidential
  • Communicate with leaders, employees, colleagues and service providers in a professional manner
  • Process ad hoc requests as assigned and support senior team members in tasks as assigned
  • Respond and fulfil requests for employment verifications, Service Canada requests, WCB and wage garnishment requests
  • Maintain detailed records and documentation of payroll functions for audit purpose, in accordance with statutory requirements
  • Maintains a wide variety of payroll information, files and records in written and electronic formats for the purpose of providing an up-to-date reference and audit trail for compliance
  • Research discrepancies of payroll information and/or documentation (e.g. timesheets, leave forms, etc.) for the purpose of ensuring accuracy and adherence to procedures prior to processing

Every brand builds itself on a philosophy. It’s what defines them, shapes them, makes or breaks them. It’s what prompts people to gravitate towards or turn away from them. Our approach to skincare keeps in mind that everyone is unique, and that applies to their skin, too. We believe in allowing skin to function naturally, with as little interference as possible. We love products that benefit the skin in a gentle way. We appreciate that you’re the person who’s most familiar with how your skin behaves and reacts to the changing seasons and products you use, and we’ll always be there to help you find the perfect products and skincare routines.

Company Stage


Total Funding



Vancouver, Canada



Growth & Insights

6 month growth


1 year growth


2 year growth