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Salesforce Service Cloud Administrator
Confirmed live in the last 24 hours
Locations
Austin, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Minimum of 5 years of experience as a Salesforce Administrator
  • Deep knowledge of Salesforce Service Cloud
  • Strong understanding of Salesforce architecture, including but not limited to custom objects, assignment & validation rules, flow builder, roles, profiles, permission sets & security settings
  • Experience in supporting & developing customer flows for both pre and post sales support
  • Excellent communication skills & ability to translate technical requirements to business stakeholders
  • Salesforce Administrator Certification required
Responsibilities
  • Be the Salesforce Service Cloud expert for the organization
  • Provide Case Management & Service Cloud Voice support and training for Customer Support teams
  • Implement new functionality including automations, assignment & validation rules, dashboards & reports and custom development work
  • Work closely with stakeholders and technical teams to develop system architecture & technical designs for complex projects using a combination of out of the box features and custom code
  • Experience working in an agile environment utilizing sandbox architecture to manage releases
Desired Qualifications
  • Salesforce Advanced Administrator Certification
  • Salesforce Developer certification
  • Experience with Apex Classes, Lightning Web Components, Integration API, Heroku
  • Manage Service Cloud Voice configurations, Einstein Analytics and Insights, Knowledge Base
Bluevine

501-1,000 employees

Small business banking solutions
Company Overview
Bluevine’s mission is to enable a better financial future for small business owners through innovative banking solutions designed just for them. The company builds better banking solutions for growing businesses, and provides the attention and service they deserve by combining industry-leading technology and security with dependable customer support.
Benefits
  • Health, vision, & dental insurance
  • Competitive salary
  • 401k
  • PTO & holidays
  • Parental leave
  • Life insurance
  • Commuter pass
  • Weekly catered lunches
  • Volunteering events
  • Happy hours
Company Core Values
  • Lead with integrity
  • Operate as owners
  • Push boundaries
  • Grow together