Full-Time

Associate 2

Donor Support

Ren

Ren

201-500 employees

Provides technology backbone for donor-advised funds

No salary listed

Hudson, OH, USA

In Person

Bachelor's

Category
Customer Experience & Support (1)
Required Skills
Microsoft Office
CRM
Salesforce
Customer Service

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Requirements
  • Three or more years of customer service experience are required.
  • Salesforce or equivalent customer relationship management experience is preferred.
  • Superior interpersonal, organizational, and client service skills are required.
  • Intermediate Microsoft Office knowledge and experience are required.
  • A high level of professionalism and interpersonal skills is required to handle sensitive and confidential situations, including those requiring immediate attention.
  • The ability to communicate clearly in written and oral communications is required.
  • The ability to work collaboratively within the organization, share best practices, and support continuous improvement is required.
  • Basic knowledge of and ability to use artificial intelligence in day-to-day operations is required.
  • The ability to speak comfortably and confidently with donors, financial advisors, and other external constituents is required.
Responsibilities
  • Maintain relationships with donors throughout the life of their donor-advised fund and investment account by educating donors about the business model.
  • Respond to donor inquiries about the use of their fund or investment account in a timely manner.
  • Respond accurately and promptly to customer relationship management cases from internal teams.
  • Assist donors and financial professionals with fund administration, including changes in advisors, successors, death or divorce situations, gifting, and granting.
  • Follow developed strategic solutions to meet the needs of donors and financial advisors.
  • Record all activity in the customer relationship management system according to established processes.
  • Support internal operations and development teams in managing program requirements by contacting donors as needed.
  • Provide backup support to the Associate, Administrative Support experience team as needed.
  • Create a positive experience for donors and financial advisors in their interactions with the company.
  • Onboard new donors by explaining donor-advised fund program requirements and walking them through the online portal.
  • Monitor program requirements to help donors use their donor-advised funds effectively.
Desired Qualifications
  • A Bachelor’s degree is preferred.
  • Salesforce or equivalent customer relationship management experience is preferred.

Ren provides the technology backbone for philanthropic giving, powering a large portion of the U.S. Donor-Advised Fund market. Its software helps financial institutions and charities manage DAFs, donor grants, and related workflows by integrating into partner systems. It differentiates itself by expanding its tech capacity through acquisitions and focusing on infrastructure for philanthropy rather than just fund management. Its goal is to make charitable giving more efficient, scalable, and data-driven by embedding Ren’s platform across financial institutions and nonprofits.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Indianapolis, Indiana

Founded

1987

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Simplify Jobs

Simplify's Take

What believers are saying

  • Great Hill’s October 28, 2025 investment funded product roadmap expansion and board reinforcement.
  • Ren’s 2026 Giving Compass partnership shortens advisor diligence and improves conversion across wealth channels.
  • Platform adoption keeps rising: Ren now supports over $200 billion in charitable assets.

What critics are saying

  • Fidelity Charitable’s July 2026 electronic-only grants pressure Ren’s check-heavy charity workflows.
  • Ren depends on a few giant institutional relationships; one renewal loss would hit platform scale.
  • Bain and Great Hill own the company; a bad exit window can freeze hiring and M&A.

What makes Ren unique

  • Ren powers 150+ DAF programs and roughly half of U.S. DAF assets.
  • Ren’s April 8, 2026 AEF launch moved about $200 billion onto one platform.
  • Ren’s May 13, 2026 Giving Compass integration adds validated nonprofit data across 93,000 nonprofits.

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Benefits

Wellness Program

Mental Health Support

Remote Work Options

Hybrid Work Options

Flexible Work Hours

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Stock Options

Company Equity

Conference Attendance Budget

Professional Development Budget

Family Planning Benefits

Fertility Treatment Support

Childcare Support

Meal Benefits

Phone/Internet Stipend

Home Office Stipend

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Giving Compass
May 13th, 2026
Giving Compass and Ren accelerate nonprofit impact discovery for DAF advisors.

Giving Compass and Ren accelerate nonprofit impact discovery for DAF advisors. * May 13, 2026 New partnership brings validated impact data to one of the nation's largest donor-advised fund platforms. Giving Compass announced today a new partnership with Ren, laying the groundwork for donor-advised fund (DAF) advisors and account holders to access faster, more reliable nonprofit impact data. The collaboration addresses a longstanding gap in philanthropic due diligence, equipping advisors with the insights needed to make more informed, confident giving decisions. A week of research per nonprofit. The partnership comes at a pivotal moment for philanthropic advising. According to the DAF Research Collaborative, $326 billion currently sits in DAF accounts, yet much of the research required to deploy that capital remains manual and time-intensive. Historically, nonprofit research has required pulling information from multiple sources. A recent Giving Compass study found that donors spend more than a week researching a single nonprofit. For advisors managing dozens of client portfolios, that level of effort is not sustainable and limits their ability to scale both impact and client relationships. At the same time, demand for transparency is rising. 65% of donors said they would be more likely to give if they had greater insight into nonprofit impact. Advisors who can deliver timely, credible data are better positioned to build client trust and move more philanthropic capital into communities where it can make a difference. An API built for this moment. To meet this need, Giving Compass created a centralized platform to collect impact stories and outcome metrics directly from nonprofits. Using AI agents, the organization has compiled an initial dataset of more than 20,000 impact reports, extracting both narrative insights and outcome data from nonprofit publications. The result is an API-ready infrastructure designed to shift advisors from manual research to scalable, data-driven workflows. "Philanthropic advising is at an inflection point, and advisors need data infrastructure that can keep up. This dataset - built to be comprehensive, validated, and API-ready - gives Ren's advisors and donors the nonprofit insight they need, faster and in the platform they already trust," said Dale Pfeifer, CEO at Giving Compass. Deeper Data and faster answers. The collaboration with Ren strengthens and expands that foundation in three ways: 1. Deeper Data In the first phase, Giving Compass will incorporate impact data for up to 93,000 nonprofits within Ren's network, significantly expanding coverage and reducing research time for advisors. 2. Enhanced Nonprofit Visibility and Validation Nonprofits on Ren's platform will be able to review how their impact data is presented, submit updates, and provide feedback, giving advisors greater confidence in what they share with clients. 3. Scalable Infrastructure Insights from this partnership are expected to improve due diligence workflows not only for DAF advisors but across wealth management firms, foundations, family offices, and individual donors. "This partnership is about building the connective tissue the sector needs. Giving Compass is defining impact in ways that can actually drive donor decisions, and Ren's nonprofit network helps pressure-test that framework. The goal is infrastructure that works for foundations, advisors, individual donors - anyone trying to make more informed giving decisions," said John Castles, Chief Product Officer at Ren. To explore embedding nonprofit data into your platform, visit https://givingcompass.org/for-businesses/. About Giving Compass Founded in 2017, Giving Compass is a 501(c)3 organization that makes it easy to search for, compare, and see the impact of nonprofits in one place. Through its intelligent data engine, Giving Compass gathers trusted, up-to-date, public information. Professionals, donors, and organizations can access the data through a suite of tools (Giving Compass, Giving Compass Pro, and integrated Data and API Solutions) that are trusted by and built in collaboration with DAFGiving360, Fidelity Charitable, Vanguard, and Charity Navigator. By putting nonprofit data in one place, Giving Compass empowers smarter, more confident giving. It also helps more nonprofits get the resources they need. Giving Compass supporters help expand access to this information. Their support allows the work of more nonprofits to be understood. To learn more about Giving Compass, visit givingcompass.org. About Ren Ren is a driving force that powers people, ideas, and institutions for good. As the leading independent philanthropic solutions provider in North America, Ren delivers the expertise, standards, and technology necessary to enable growth and scale across the philanthropic economy. Leading financial services firms, nonprofit organizations, and community foundations rely on Ren to manage planned giving programs, including charitable trusts, donor-advised funds, pooled income funds, endowments, and private foundations. Founded in 1987 and headquartered in Indianapolis, the company holds a SOC 2 Type 1 certification, underscoring its commitment to trust, security, compliance, and transparency. Learn more at www.reninc.com Media Contact: [email protected]

FinancialContent
Oct 28th, 2025
Great Hill invests in Ren's growth.

Great Hill Partners announced a strategic growth investment in Ren, a leader in donor-advised fund technology. This investment will help Ren accelerate product innovation and expand its reach in the financial and philanthropic sectors. Ren supports over 150 DAF programs with $175 billion in charitable funding. Great Hill's Nick Cayer, Matt Vettel, and Bob Anderson will join Ren's board. Bain Capital, which acquired a majority stake in Ren in 2023, remains a significant shareholder.

Business Wire
Jul 27th, 2023
Ren Secures Strategic Growth Investment Led by Bain Capital Tech Opportunities

Ren (or the “Company”), the trusted technology partner to top financial institutions and thousands of non-profit organizations, today announced it has

Ren
Jun 16th, 2022
Reninc receives award 2022 All- Star Award

Reninc is thrilled to announce that Ren has received a 2022 All- Star Award from Q2.

Ren
Nov 22nd, 2021
Renaissance Charitable Foundation Inc. partners with Giving Block

Here at RenPSG, Renaissance Charitable Foundation Inc. has partnered with The Giving Block, a crypto fundraising solution trusted by more than 800 organizations, to enable donor-advised fund programs to elevate their profiles in the crypto community, especially as Renaissance Charitable Foundation Inc. head into year-end giving season.