Senior Product Designer

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

The Intact Lab is a digital innovation hub that uses machine learning, data science, AI, software engineering, agility, UX, and design thinking to create cutting-edge insurtech products that improve the lives of millions of Canadians. Simplifying insurance takes creativity, empathy, and hard work. We explore, take risks, make mistakes, and learn all day, every day. Here, innovation is everyone’s job.

As a Senior Product Designer, you play a mission-critical role in conceiving and evolving our digital ecosystem. You’ll be part of the Acquisition team, that’s responsible for our online quoters and purchase experience, across multiple brands.

What you’ll do here:

• Give a voice to our customers by leveraging user-centric design practices, translating user needs and business requirements into engaging digital features and functionality.  

• Leverage insights and data to craft human-centered digital experiences that are intuitive, visually appealing, and achieve business objectives. 

• Contribute to developing strategy, planning, and roadmap definition alongside product owners and multidisciplinary agile teams. 

• Facilitate workshops and present creative design concepts and work to a variety of audiences, including executives and stakeholders, to propel new digital experiences. 

• Partner with product managers, product owners, engineers, researchers, copywriters, marketers, to align on strategic direction and produce quality, delightful interfaces: leading and delivering the end-to-end design solution from conception until launch, and iteration. 

• Assess and optimize feature performance with analytics, and design research, identifying opportunities for improvement. 

• Leverage and interpret Design System libraries and design guidelines for multiple brands, while advocating for improvements alongside the design community.  

• Create all assets to effectively conceptualize, communicate, and deliver the user experience, while working closely with engineers for seamless execution.  

• Give and solicit feedback to/from other designers and collaborators, to continually raise our bar for quality. Support team growth by providing guidance, coaching, and mentorship. 

• Contribute to the broader design community. Elevate the team’s design practices, methodologies, and processes, while being an advocate for user-centered, data-driven design. 

What you bring to the table:

• At least 6 years of relevant experience designing digital products that have been released in the market, with a proven track record of success 

• Capacity to understand business needs and translate them into design requirements 

• Experience solving complex problems and leading design initiatives. Experience delivering end-to-end (from brief to launch) digital solutions within a cross-functional team environment, using an iterative approach, that leverages quantitative and qualitative measurement.  

• Ability to contribute to multiple initiatives concurrently, with ambiguous scope. 

• Expertise in usability and user-centered design practices, with visual design experience. You appreciate and understand how typography, colour, layout can impact product function. 

• Mastery of design tools (Figma, Miro, Axure, Adobe, etc.). Experience with UX research tools an asset (usertesting.com, Hotjar, etc.). 

• Experience in producing customer journey maps, process flows, content inventories, wireframes, prototypes, and polished interface design files. 

• Excellent written & verbal communication and presentation skills. 

• You love working in a collaborative environment that has a strong focus on teamwork, innovation, open minds, and having fun.  

• (Preferred) E-commerce experience, with a focus on growth and A/B testing.  

• (Preferred) Experience mentoring and coaching designers. 

• No Canadian work experience required however must be eligible to work in Canada.

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country

Please include your portfolio in your application.

You are:

• Creative, analytical, curious, and ingenious. 

• A collaborative team player eager to share and receive constructive feedback. 

• You excel at explaining your ideas to different stakeholders. 

• Deeply passionate about design, quality, and craft. 

• Organized, fully autonomous, and proactive. 

• Resilient and adaptable, with a continuous desire to learn and improve. 

• Motivated and solution-oriented, contributing to a positive and engaging team culture. 
   

#LI-Hybrid

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.