Team Overview:

The ECM team provides technical expertise and software support for the Hyland OnBase solution used by the Northwell Health organization. The team is responsible for both the operational support and the on-going deployment of the OnBase solution to facilities within the Northwell Health organization. 
 
Position Summary: 
 
The Systems Analyst – OnBase ECM will serve as principal point of contact for all hardware, database software and application software that interacts with or supports the OnBase solution. The Systems Analyst – OnBase ECM must work effectively with other members of the organization’s IT staff to troubleshoot and diagnose issues associated with these components of the overall solution if they arise. The position calls for participating in a multi-year and multi-phase project to deploy OnBase throughout the organization.

Remote candidates will be considered. Will be required to travel to NY office on occasion.

Remote in following States Only:

NY, CT, FL, GA, NJ, NC, SC, TN, TX, & VA.

Responsibilities:

• Ability to work independently and communicate with clients and management confidently and articulately

• Presenting and participating in conference calls with clients and coworkers

• Work under the direction of the Manager to provide technical application solutions for assigned business areas

• Work with the vendor and the project team to build and maintain all modules of the ECM system

• Work in collaboration with Business and Testing Team analysts for system and integration test execution for all required workflows and supporting functions.

• Work with Integration team to help maintain integration points to ancillary applications.

• Determine the appropriate rights and privileges for OnBase-specific roles

• Work with Security team on necessary maintenance of application security related items.

• Manage/work administrative work queues for daily OnBase processes (i.e. Document Corrections)

• Maintain and update OnBase Administration Guide

• Setting up OnBase on New Workstations

• Running Configuration and Audit Reports

• Generate and review OnBase logs to identify error events that may have occurred

• Analyzing Disk Groups and storage requirements

• Create an issue resolution guide for the most common user help desk calls

• Communicate issue status and support activities to others in the organization

• Identify new functionality in OnBase that can be applied to new and existing OnBase solutions

• Support demonstrations of prospective new solutions within the organization

• Create and maintain a testing/training environment that mirrors the production environment

• Develop training materials for defined user roles

• Provide continuing education for users on modified, new, and upgraded solutions

Qualifications:

• BS degree in Information Technology or similar is highly preferred or other relevant combination of training and experience.

• Strong background in healthcare applications build and maintenance including HL7 understanding and experience 

• Competence accessing and monitoring servers, querying SQL databases and creating reports, and some scripting/programming experience

• Proven track record of completing projects independently

• Strong verbal, communications, and project management skills

• OnBase ECM experience in a Healthcare setting required

Experience:

• 2-5 years’ experience supporting OnBase ECM solution 

• 3-5 years healthcare IT applications and EMR Integration experience

• Experience deploying and troubleshooting application software

• Experience conducting end user training and customer service

• Experience with defect and change management processes preferred

• Experience with security group implementation with OnBase or another healthcare IT application preferred

• Experience documenting business and technical requirements and user manuals.

Travel Requirements:

• Will require go-live and after hours on-call support

• Remote or partially remote arrangements will be considered for qualified candidates

• May require other travel for business needs

Working Arrangements:

• Participate in 24x7 after hours on-call support rotation

• Work is performed in a standard office environment with minimal exposure to health or safety hazards