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Technical Success Manager
Confirmed live in the last 24 hours
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Marketing
Writing
Requirements
  • 5+ years of system integration within Security SaaS environments
  • A strong technical security background
  • Strong professional and technical writing skills
  • Strong communication skills
  • Strong customer engagement background and expertise
Responsibilities
  • You are a highly motivated self-starter who can think creatively, compassionate, strong communicator, manage customer expectations, and troubleshoot issues if they arise
  • Manage the deployment & implementation of Area 1 security as a service solution
  • Engage early on to facilitate any technical need
  • Proactively anticipate customer needs and facilitate project success
  • Act as the primary representative between our customers and Area 1
  • Craft customer onboarding assets, adapt existing customer onboarding assets and work with product marketing/Product Management to refine existing and create new onboarding assets
  • Develop models for resource planning and consumption as well as key performance metrics for project/program success
  • Communicate effectively, organize and juggle priorities, solve problems and make decisions, build relationships and create successful accounts
  • Be the focal point for the accounts
  • Maintain high customer renewal rates, identify growth and expansion opportunities within your accounts
  • Drive customer advocacy - references and case studies
  • Partner with cross-functional teams. Work with Product Management, Support, and Engineering to translate Customer business needs and product feedback into new solutions
Cloudflare

1,001-5,000 employees

Web performance & security platform
Company Overview
Cloudflare's mission is to help build a better Internet. The company specializes in providing a content delivery network and DDoS mitigation services.
Benefits
  • Competitive salaries
  • Take-what-you-need paid vacation policy
  • Comprehensive health plans and benefits
  • Paid maternity and paternity leave
  • Commuter and ride share options
  • Returnships
Company Values
  • Be curious to learn and grow
  • Communicate clearly, directly, and transparently
  • Do the right thing
  • Embrace diversity to make Cloudflare better
  • Get your work across the finish line
  • Lead with empathy and assume good intentions