Full-Time
Verification of Benefits Specialist
Confirmed live in the last 24 hours
Charlie Health
1,001-5,000 employees
Online mental health treatment for youth
Mid, Senior
Remote in USA
- 3-5 years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management
- Knowledge of medical billing practices, office policies and procedures
- Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
- Excellent written and verbal communication skills
- Organizational skills
- Ability to maintain a high level of integrity and confidentiality of medical information
- Strict attention to details
- Verifies insurance policy benefits for new and returning patients with payers
- Assures all insurance information has been completely and accurately obtained
- Document all pertinent insurance information into SalesForce
- Informs teams of support actions necessary for insurance or referral issues
- Identifies special policy clauses per policy information to aid in financial and admission decisions
- Educates patients, families and internal teams on insurance issues
- Identifies all third party financial benefits and directs them for financial counseling and revenue cycle as appropriate
- Provides support to admissions and revenue cycle teams as necessary
- Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account
- Other duties as assigned
Charlie Health provides online mental health treatment services specifically designed for young people. The main service offered is a virtual Intensive Outpatient Program (IOP) that combines personalized care with peer support to promote long-term healing. Clients can start the program quickly, often within 24 hours, and have flexible scheduling options available throughout the week. The company operates on a business model where clients can pay for services out-of-pocket or through insurance, with an easy verification process for coverage. Charlie Health distinguishes itself from competitors by focusing on the youth demographic and demonstrating effectiveness, as over 90% of clients report improvements in their mental health symptoms. The goal of Charlie Health is to provide accessible and effective mental health treatment to young individuals, addressing the growing need for such services in the telehealth market.
Company Stage
Seed
Total Funding
$826.8K
Headquarters
Bozeman, Montana
Founded
2020
6 month growth
↑ 0%1 year growth
↓ -2%2 year growth
↑ 0%
Simplify's Take
What believers are saying
- Growing demand for youth mental health services boosts Charlie Health's market potential.
- Partnerships with educational institutions expand access to student mental health support.
- Advancements in AI enhance personalized treatment plans, improving service effectiveness.
What critics are saying
- Increased competition from established telehealth providers like Talkspace.
- Rapid scaling may challenge service quality and outcomes.
- Dependence on healthcare partnerships poses risks if operational challenges arise.
What makes Charlie Health unique
- Charlie Health offers a virtual Intensive Outpatient Program for personalized mental health care.
- The company provides rapid service initiation within 24 hours, enhancing accessibility.
- Charlie Health's peer connection model fosters long-term healing among young clients.
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Benefits
Health Insurance
Mental Health Support
Flexible Work Hours
Professional Development Budget
Performance Bonus