Account Manager

Please Note: This role requires the ability to work on site 3 days per week per company policy.

The annual salary range for this role is $135,000-$150,000 in New York.

The World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to build industry, regional and global agendas, address systemic issues, and improve the state of the world.

The Global Industries Team is responsible for building and managing the Forum 20+ global Industry Communities and for the strategic engagement of Forum Partners from North America and Europe across Industry Communities, the 10 Forum Centres and our Forum events. 

We are seeking an Account Manager (Partner Lead) for the Communications & Technology industry, who will be responsible for orchestrating strategic relationships with senior executives from Partner companies in the technology, telecommunications, and digital infrastructure sectors.

This individual will have a strong understanding of the Communications & Technology landscape and the ability to connect partner priorities with the Forum’s global agenda. Acting as a trusted advisor, the Account Manager will guide senior executives toward impactful engagement in the Forum’s initiatives and communities.

Reporting Lines & Interactions

The Account Manager will report to the Head of Communications & Technology Industry within the Global Industries team. They will work closely with colleagues across the Forum’s Centres, Partner Services, and Events teams to ensure an integrated and high-quality partner experience.

Responsibilities include:

• Build and maintain executive-level relationships with senior partnership sponsors (such as Heads of External Affairs, Strategy or Partnerships) from Partner companies, acting as their trusted advisor and primary point of contact.
• Develop industry and company intelligence, producing executive briefings and insights to inform partner engagement and Forum strategy.
• Develop and execute strategic account plans that align partner priorities with the Forum’s mission and global agenda.
• Identify and orchestrate executive engagement opportunities, connecting Partner executives with relevant Forum Centres, initiatives, and leadership.
• Continuously assess partnership health, identifying risks and opportunities, and taking proactive measures to enhance engagement and retention.
• Ensure accurate documentation of Partner updates and engagement in Salesforce, promoting transparency and collaboration across teams.
• Work collaboratively with colleagues across the Forum’s Centres and regional teams to deliver a One-Forum experience for partners.
• Contribute to the professionalization of account management through knowledge sharing, process improvement, and adoption of digital tools.

About You

We are looking for an individual with a strong blend of strategic thinking and relationship management, combined with a deep understanding of the Communications & Technology industry.

To be successful, a Partner Lead should have the following core competencies:

Industry Intelligence & Strategic Planning

• Deep understanding of industry trends, company strategies, and market shifts.
• Strong critical thinking and synthesis skills, translating insights into actionable plans.

Executive Communication & Partnership Development

• Skilled communicator capable of engaging at CxO level with credibility and diplomacy.
• Builds trusted relationships and conveys the Forum’s value proposition effectively.

Partnership Planning & Performance

• Designs and monitors account plans with clear goals and measurable impact.
• Proactively identifies and prioritizes risks and opportunities to enhance partner engagement.

Cross-Functional Leadership & Collaboration

• Collaborates across teams to ensure a unified partner experience.
• Contributes to continuous improvement of account management practices.

Preferred Requirements and Experience:

• Bachelor’s degree or equivalent; advanced degree a plus.
• Minimum of 7 years of professional experience in account management, consulting, or client-facing roles, ideally within technology, telecommunications, or digital infrastructure.
• Proven ability to engage with and influence senior executives (C-suite level) on strategic topics.
• Strong analytical and problem-solving skills, with the ability to synthesize complex information and develop actionable insights.
• Excellent communication and interpersonal skills, able to convey complex ideas clearly and persuasively.
• Experience working in matrixed organizations and aligning cross-functional teams.
• Strong service orientation, entrepreneurial mindset, and the ability to navigate ambiguity proactively and effectively.
• Fluency in English; proficiency in another major language is an asset.
• Willingness to travel up to 30% for Partner visits and Forum events.

Why join us?

Join an independent and impartial organization with over 55 years of connecting leaders to make sense of global challenges and move the world forward together.