General Manager

DH Pace Company, Inc. will hire a General Manager based in Tempe, AZ. Will lead a well-established and growing business that provides customers with new and replacement doors and/or fixes/repairs existing doors throughout buildings. Commercial door industry management applicants with strong operational experience and product knowledge are highly encouraged to apply.

Leverage your hands-on management experience to effectively assess current operations and when necessary, recommend and implement approved procedural and/or process changes while always fostering and instilling team building strategies, increasing sales and profitability, and continuing to ensure a high level of customer service is maintained. Will oversee existing customer projects and will ensure the operation realizes an increase in revenues for Service work, Aftermarket, and New Construction for commercial and residential lines of business for DH Pace Company, Inc. and Overhead Door Company of Central Arizona, a DH Pace Company, Inc.

If you have a passion and talent for developing staff, customer service, forming and fostering relationships, and enjoy driving effective operational changes that positively influence the bottom-line, consider formally applying for this General Manager role.

POSITION OVERVIEW:

• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions with full P&L responsibility.
• Make appropriate recommendations for operational and sales procedural/process improvement changes and implement with a goal of increasing customer satisfaction while delivering healthy profit margins and return on sales that meet or exceed the annual financial budget/forecast.
• Leverage operations / process improvement expertise in a consultative manner with personnel to give employees the confidence that they can trust your leadership and any changes they are expected to adopt in their daily work activities, thus becoming the “go to resource” for operational assistance, advice, guidance and career mentoring.
• Assist with employee/job scheduling and assist with technical/mechanical trouble shooting and problem resolutions.
• Perform regular audits and ensure staff perform the required daily tasks in their respective areas with utilization of the company’s best practices, policies and procedures.
• Promote a safe work culture through active participation in our program and managing compliance.  Identify opportunities for improvement and reinforce safe work practices. 
• Use division financial reports (daily, weekly, and monthly) and metrics for review and utilization in the management of daily operations.
• Hire, train and develop new employees; improve individual performance through daily coaching, monthly P&L and Scorecard reviews and yearly performance reviews.
• Effectively lead meetings, set performance expectations and hold employees accountable.
• Maintain professional communication in all circumstances with personnel and customers and timely resolve personnel matters and escalated customer concerns.

QUALIFICATIONS:

• Minimum seven (7) years’ experience managing personnel, P&L, budgets, projects, materials ordering, sales and customer service in a leadership position. Commercial manual, automatic door, and hardware industry management applicants with strong operational experience and product knowledge are strongly encouraged to apply. Will also consider service provider industry experience such as HAVAC or another construction/building materials business with products that are sold to end users, installed and/or serviced at customer sites.
• Bachelor’s degree preferred.
• Proficient with Windows based programs and ERP/CRM systems and a good understanding/use of Excel.
• Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships with ability to isolate key information and discern the impact of process or procedural changes.
• Possess an ability for technical applications and mechanical systems.
• Good driving record and valid driver’s license required.
• Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service
• Travel on occasion to customer job sites and management meetings