Senior Service Manufacturing Engineer

Acute Care TechnologyThe Senior Service Manufacturing Engineer leads engineering and operational excellence initiatives within ZOLL’s medical device repair depot. This role applies manufacturing engineering principles to a service environment, with ownership of repair line performance, resolution of complex production issues, process optimization, and overall operational efficiency. The engineer is responsible for sustaining and improving throughput, yield, and cost, while driving continuous improvement initiatives and partnering cross-functionally to enhance product quality, serviceability, and repair operations. This role plays a critical part in ensuring the scalability, reliability, and cost-effectiveness of ZOLL’s global service operations.

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won't just have a job. You'll have a career—and a purpose.

Join our team. It's a great time to be a part of ZOLL!

Job Type

On site

Job Summary

The Senior Service Manufacturing Engineer leads engineering and operational excellence initiatives within ZOLL's medical device repair depot. This role applies manufacturing engineering principles to a service environment, with ownership of repair line performance, resolution of complex production issues, process optimization, and overall operational efficiency. The engineer is responsible for sustaining and improving throughput, yield, and cost, while driving continuous improvement initiatives and partnering cross-functionally to enhance product quality, serviceability, and repair operations. This role plays a critical part in ensuring the scalability, reliability, and cost-effectiveness of ZOLL's global service operations.

Essential Functions

• Own performance and sustainment of repair production lines for a segment of ZOLL’s product portfolio
• Lead and execute process improvement initiatives including yield improvement, cycle time reduction, and cost optimization
• Drive data-driven decision making through analysis of repair, test, and quality data
• Partner with operations leadership to define and improve KPIs (throughput, turnaround time, cost per repair)
• Lead root cause investigations for field and depot failures and implement corrective/preventative actions
• Prepare and process Engineering Change Orders (ECO) and Process Deviation Authorizations (PDA) relating to the continuous improvement of ZOLL Service processes.
• Partner with Test Development Engineering to define requirements, prioritize needs, and deploy test solutions that support repair line efficiency and product quality
• Drive continuous improvement using Lean Six Sigma methodologies to eliminate waste and improve process performance
• Act as a primary interface between service operations and stakeholders across the company, ensuring service operations needs are clearly defined and met
• Assist in standardizing service processes across international sub-offices.
• Train repair depot team members on new processes and use feedback to improve current processes.
• Support automation engineers in finding areas of opportunity for automation.
• Provide mentoring and act as a resource for team members.
• Other duties as required.

Required/Preferred Education and Experience

• Bachelor's Degree Industrial Engineering, Electrical Engineering, Mechanical Engineering, or another relevant engineering discipline required
• At least 5+ years of experience in a fast-paced electro-mechanical assembly and functional test environment as an engineer or equivalent experience required

Knowledge, Skills and Abilities

• Experience in a medical device or other highly regulated environment
• Experience leading or mentoring team members
• Experience in managing products within an Agile environment
• Experience with an MES such as Camstar a plus
• Familiarity with AutoCAD or another drafting software a plus
• Familiarity with test development principles a plus.
• Familiarity with LabVIEW programming a plus
• Familiarity with ISO 9000 a plus
• Familiarity with free market Large Language Models, such as OpenAI ChatGPT, Anthropic Claude, or Google Gemini, a plus.
• Proficient communicator who can relate to and lead others with a servant leadership mindset
• Previous experience leading complex, long-standing projects
• Strong analytical and problem-solving skills with the ability to assess problems related to complex medical equipment
• Ability to effectively manage multiple projects and responsibilities
• Background in product structure, BOMs, and MRP systems
• Familiarity with Lean Manufacturing and Six Sigma
• Experience working with production test systems in a manufacturing or service environment
• Ability to collaborate effectively with test and automation engineering teams
• Proficient in MS Office Suite

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The annual salary for this position is:

$120,000.00 to $130,000.00

This position is eligible for an annual bonus in accordance with the company's bonus plan. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.