Delivery Manager

Delivery Manager     

Location:Norwich

Contract: Permanent/Full time

Salary: dependent on experience and skills  

At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.

Who are we?

Integrated Maintenance & Repair (IMR) Water Recycling (WR) Alliance – Part of the Anglian Water, Water Recycling Networks (WRN) team who manage the entire gravity and pressure sewer network in AW. The focus is not solely on infrastructure maintenance, we are an intelligent alliance that uses data to enhance the performance of our infrastructure assets in line with the wider Anglian Water Outcome Delivery Incentives (ODIs).

What will you be doing as our new Delivery Manager?

You’ll be responsible for leading and delivering IMR WR serviceability parcels (CCTV, sewer cleansing & defect identification and remedy, including evaluation of risk) of work across the region with a focus on performance, quality, health & safety, and financial insight. This includes overseeing resource planning, performance management, and contractor onboarding to ensure the efficient and effective delivery of parcels. Acts as the main point of accountability for the management of delivery performance, contractor engagement, and operational insight.  Close collaboration with the asset owner to understand the risk in the WR network to ensure that the delivery of the serviceability parcels aligns to priorities to optimise performance and drive down AW ODIs.

Key responsibilities:

• Overall responsibility for delivery and quality of assigned parcels of work.

• Report on performance covering all assigned projects.

• Design and maintain a standardized reporting suite for all performance metrics.

• Responsible for performance-related escalation to Programme Manager, including under- or over-capacity alerts.

• Manage resource levels across all delivery parcels; ensure operational readiness.

• Coordinate cover for critical duties within the team.

• Conduct monthly Safety Standdowns across delivery area in coordination with other Delivery Managers.

• Ensure consistent messaging and alignment with Alliance safety strategy.

• Training – including general induction, Health & Safety, Corporate & Business Unit procedures.

• Performance management, reward and development of direct team.

• Drive a culture of continuous improvement in Health & Safety (H&S), ensuring consistent H&S standards are maintained.

• Ensure completion of a full Induction to H&S in accordance with Company policies, procedures, standards &/or guidance.

• Manage contractor performance using data provided by Programme Coordinators; ensure accountability for continuous improvement

Experiences, Skills & qualifications required for the job

• Experience in field delivery management in water recycling networks

• Contractor/ 3rd party engagement and management

• Financial reporting and budget insight delivery

• Experience with geospatial data systems

• Team building and leadership experience

• Health and safety compliance management

• Ability to challenge and question performance results

• Ability to generate innovative solutions

• Strong communication skills at all levels within AW and the wider alliances

• Drives a Safer Every Day health and safety culture and behaviours throughout programme, planning and delivery of all projects.

• Is continually mindful of the outcomes of all project activities to drive down the AW ODI position improve the wider environment and 

• Leads – drives efficiency and cost effectiveness / demonstrates honesty and integrity

Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.

This role sits within our IMR Alliance and is hosted by Clancy, Danaher & Walsh, Claret, Public Sewer Services and Anglian Water (the Partner organisation that the position sits in as part of the Alliance). 

As part of the ‘Best for Task’ principle that allows roles to be filled across the IMR Alliance with the most appropriate skills, you are welcome to apply for this role regardless of your home organisation, (the Alliance partner you work for).  

If you are successful in your application for this role you will remain employed by your home organisation on your substantive terms and conditions but will fill a vacancy hosted by a different partner organisation .

If you are looking for your next career move in a dynamic environment where you can see the value you add, please apply today.

Closing Date: 15th July 2025

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