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Community Engagement Specialist
Posted on 7/15/2022
INACTIVE
Locations
San Francisco, CA, USA • Los Angeles, CA, USA • Miami, FL...
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Apache Spark
Customer Service
Marketing
Requirements
  • Customer service or support experience a plus
  • Detail-oriented and hyper-organized, you have a system to keep track of anything and everything
  • Strong analytical and problem solving skills
  • Excellent communication skills; ability to manage multiple stakeholders
  • Ability to identify pain points or areas for improvement and advocate for a solution
  • A 'no task is too small' attitude
  • Passion for the Company's mission, positioning and brand - to empower women in business and spark change from the top
Responsibilities
  • Regularly monitor Chief's digital properties (e.g., community groups, meetups, LinkedIn, etc) and report posts that require action or response
  • Maintain strong grasp of Community Guidelines and Membership Agreement to recognize misaligned posts and behavior
  • Project manage Chief app responses to ensure key stakeholders (Member Experience, Marketing, Community, and Product) respond in a timely manner
  • Track and report on volume of posts requiring attention and insights on member needs as inputs to product/tech team for future productization
  • Maintain comprehensive knowledge of Chief's services, products, and network
Chief

51-200 employees

Company Overview
Cargo Chief provides data & patented technology to buyers of truckload capacity enabling selection & pricing of 100,000s trucking carriers.